Skip to main content

Latest stories

Page 89

Article
8 min read

Why smart, predictive CX experiences depend on hybrid workforces

Last year saw hybrid workforces—a blend of humans and artificial intelligence—grow in popularity, especially within certain…

1 min read

Getting started with Zendesk Explore—your guide to customer analytics

Our guide to getting started with Zendesk Explore will help you set up and make the…

Article
8 min read

Building a CRM? Read these 5 critical considerations first

A CRM is too essential to your business to risk failure. If you’re on the fence about whether to buy or build a CRM solution, consider these factors first.

Article
6 min read

Support leader or data analyst? Why data analysis is an essential CX skill

Fancy Mills is the group training and content director for the International Customer Management Institute (ICMI).…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
9 min read

Must-have CRM dashboard elements for sales teams

The right CRM dashboard is essential in providing a visual overview of sales operations and highlighting if everything is on track or not. Dive into must-have elements for a CRM dashboard.

Article
11 min read

34 powerful CRM reports you should be using

CRM reporting provides valuable insights that can improve your sales process. But do you know which reports can provide answers to which sales questions?

Article
4 min read

How augmented reality could change customer service

Back in 1988, former professional wrestler “Rowdy” Roddy Piper starred in John Carpenter’s soon-to-be-cult-classic They Live,…

2 min read

Go beyond support: Top 5 use cases for an open CRM platform

It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences

Article
4 min read

From content manager to cross-functional collaborator

As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.

Article
6 min read

How not to be an asshole when you quit your job

As far as this author knows, these are the three scenarios when leaving a company that…

1 min read

How Zendesk helps HR teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

1 min read

How Zendesk helps IT teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

Infographic
1 min read

Your guide to the wonder years of knowledge management

Companies running the gamut from SMBs to enterprise have built robust help centers, enabling customers to…

Article
11 min read

CRM best practices for every stage of the sales funnel

Learn how to get the most out of your CRM through every stage of the sales funnel, from prospecting to won/lost deals.

Article
5 min read

What’s your type? 4 types of customer service operations

“Actions speak louder than words,” right? In our latest Zendesk Benchmark report (released today), we decided…

White Paper
6 min read

The importance of customer experience

In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…

Article
5 min read

Uncovering the hidden costs of CRMs

The upfront price might look great, but it's worth your time to figure out the true total cost of your CRM.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.