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Article
What is personalized customer service? + 10 ways to provide it
Personalization is essential to supporting top-tier CX. Uncover 10 ways to prioritize personalized customer service by leveraging customer data in our guide.
Article
6 min read
Can we do better work and be happier? Max Yoder thinks so.
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
4 min read
How is machine learning being used in customer service?
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…
Podcast
23 min read
How Chip and Joanna Gaines turned a hit TV show into Magnolia
Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
4 min read
'Many to many'—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
Article
16 min read
How to write a sales email: 6 sales email examples that work
Write, send, and refine the perfect sales email.
Article
8 min read
When luxury customer service is no longer a luxury, but the norm
If you own a private jet, you likely also use a scheduling and concierge service, and…
Article
25 min read
18 sales follow-up email templates to boost conversions
The right sales follow-up email can be the difference between making a sale or not making one—we’ve got the templates to help you cross the finish line.
Article
5 min read
How to report across multiple channels
There are some basics to think about when it comes to using data to improve operations…
Article
5 min read
The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more
Article
4 min read
Don't be afraid of change
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources
Article
14 min read
We signed up for 15 products - here's what we learned about sales email subject lines
Sales email subject lines are important to get right -- learn from a variety of product sales emails and what tactics were used for subject lines.
Article
2 min read
Zendesk Duet: break down the silos between sales and support
Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…
White Paper
1 min read
3 keys to unlocking a measurable sales pipeline
Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…
Article
4 min read
Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
Article
4 min read
The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Article
1 min read
CRM Buyers Kit: Everything you need to know when buying Sales CRM
With more than 350 Sales CRMs on the market, choosing the right sales solution for your…
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