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Article
11 min read
Guide to email marketing
Do you know what email marketing really is? Check out our guide to learn more about email marketing, best practices, and important metrics.
Article
4 min read
Yesterday’s extraordinary is today’s ordinary
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
Article
13 min read
How help desk software solves support problems
When we say “customer expectations,” the word that comes to mind is “rising.” Or it should…
Article
9 min read
How to choose the best live chat software
Providing on-demand customer support has become the new norm. With 49% of customers viewing quick resolution…
Article
6 min read
Beyond "buy 10 get one free": What is customer loyalty?
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty
Article
8 min read
How to change the way you deal with change
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
11 min read
How to increase sales: 8 data-driven strategies
Every sales manager wants their team to increase sales. Follow these tips to make it happen.
Article
1 min read
Big expectations, small businesses: What customers want in Europe
Good customer service experiences can result in more business from not just that customer, but also…
1 min read
5 biggest gaps in customer service for midsize companies
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
White Paper
1 min read
5 biggest gaps in customer service for small businesses
The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…
Article
4 min read
Values versus reality: surprising gaps in customer service
We all have blind spots. What companies perceive as excellent service does not always line up with the reality of the customer service they are delivering
Article
6 min read
3 lessons from Betterment on building a customer-centric financial service
When Jon Stein graduated college in 2001, he knew he wanted to help people make better…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
42 min read
65 common sales interview questions and answers for sales reps
Finding the perfect fit is all about asking the right sales interview questions and knowing what to look for in the answers.
Article
4 min read
Types of help desk software
Learn about the types of help desk software: web based help desk, enterprise help desk, internal help desk, open source help desk, and cloud based help desk
Article
9 min read
How to build an email marketing strategy
Email is a necessary tool to attract, convert, and retain customers. Create your own email marketing strategy with our free Google Sheets template.
Article
2 min read
Upgrade your Suite: Introducing Suite Ready partners
Zendesk introduces the Suite Ready program, which enables businesses to use apps that provide greater functionality for agents and customers alike
1 min read
Optimize your self-service with the right metrics
Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…
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