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Article
7 min read
The ultimate guide to customer relationship management
Discover what customer relationship management actually is, why it’s important, how to select the best CRM…
Article
9 min read
9 best forum software for building an online community in 2024
Choose the right forum software for your business to create a successful online community and boost customer engagement.
Article
4 min read
Collaboration, inspiration, support: Inside the InVision community
The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
Article
15 min read
Writing the ultimate sales representative job description [with template]
Learn how to write an effective sales rep job description and recruit the best talent for your company. Included: FREE templates and examples from the best
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
8 min read
Where do your customers stand on sustainable packaging?
These days, every time I buy something wrapped in plastic, I am haunted by the specter…
Article
7 min read
How to build a brand that will evolve with your business
You’ve landed on the Big Idea, or at least that’s what you and your fellow sleep-deprived…
Article
12 min read
4 principles of the consultative sales approach
Convert more leads with these key consultative sales principles.
Article
7 min read
Why some retailers aren't affected by the Amazon Effect
Austin-based startup Beardbrand didn’t plan to not sell on Amazon. In fact, James Wilson, a growth…
Article
5 min read
Put the customer experience first with inside tips from Zendesk
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
Article
6 min read
What is relationship marketing? A guide for 2024
The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
Article
5 min read
From notifications to conversations
How India’s largest crowdfunding platform doubled donations with WhatsApp
Article
8 min read
Messaging is open for business. Are brands ready?
We’re living in the messaging era. From chatbots and voice assistants to emojis and end-to-end encryption,…
Article
4 min read
The latest integrations have arrived
We're wrapping up summer and preparing for fall with some brand new integrations
1 min read
How 8 companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with a modern, easy-to-use CRM…
Article
8 min read
Navigating the bumpy road to a seamless customer experience
People talk and write all the time about seamless customer experiences. What they don’t so often…
Article
6 min read
3 ways customer feedback software can improve the customer experience
What is customer feedback software? Imagine a magical place where you can see and have insight…
Article
6 min read
Optimize your support solution: a checklist
Your customer support technology should evolve with you as your business scales and changes. Use these steps as a map.
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