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Article
8 min read
Unlocking the potential for new customer experiences with 5G
No one knows for sure what a 5G world will look like. Imagine what’s possible if…
Article
6 min read
What is the difference between chat and messaging?
Chat and messaging are two popular methods to connect with your customers. Learn why different communication methods provide a better customer experience (CX).
Article
7 min read
Lights, camera, integration
We’re putting a spotlight on our brand new cast of app integrations
Article
6 min read
Lessons in CX from 3 thriving brands
One of the things that shocked Mio Adilman when he became host of the Repeat Customer…
Article
5 min read
How Bolt supports customers despite lightning-fast growth
With the omnipresent threat of competition nipping at Bolt’s heels, the ride-sharing company keeps its mission pretty simple: offer fast, simple, and effortless service. The goal is for riders and drivers to share a seamless experience that inspires loyalty on both sides
Article
5 min read
In a digital world, let customer trust be a differentiator
People have historically put their faith and assets in large institutions because there weren’t many other…
Article
4 min read
Here's what it takes to be a great customer service leader
Good customer service is quickly becoming a core value to companies and has never been more…
Article
8 min read
Putting the sensory into the customer experience
A few years ago, a study was published that showed that walking barefoot on the Earth,…
Article
4 min read
Mizzen+Main brings service led retail to life with Sunshine
Being able to provide a top-of-the-line product is only half the battle. As the days progress and technology advances, so will our customers’ expectations
Article
6 min read
How service recovery programs can build customer loyalty
Don’t let your customer service team miss out on the opportunity to turn every negative interaction into a positive one. Take a look at how a service recovery program can help
Article
13 min read
What is customer empathy? Tips and importance
Customer empathy is the ability to see things from the customer’s perspective. Walking a mile in your buyers’ shoes can have big-time business value.
Article
3 min read
Time to team up: Zendesk’s new partner program
Zendesk's redesigned partner program is eminently flexible, helping partners drive customer engagement and deliver great customer experiences
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
15 min read
13 tips for a perfect sales presentation
Solid sales presentations are essential for pitching products and services. Here are 13 tips to arrive…
Article
9 min read
Personalization’s deep data foundations
Data-driven personalization is the Holy Grail of marketing today. Various studies, mostly sponsored by retail-related organizations,…
Article
5 min read
To excel at customer intimacy, you will need data
Technology has reduced barriers to entry across many industries, leading to saturation in some markets and…
Article
4 min read
What's the difference between real-time analytics and historical analytics?
Customer experience is the bottom line when it comes to decision making. But how do we know we’re making the right choice?
Article
6 min read
'Unlearning' as the latest must-have skill for any startup CEO
As an early stage investor, I have worked with hundreds of CEOs and founders. Some successful,…
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