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Article
9 min read
The future employee experience is personalized
I recently wrote a piece about sensory customer experiences for Relate where I imagined how software…
Article
9 min read
Pamela Pavliscak on the danger and promise of emotional technology
Silicon Valley is trying to crack the code on emotion. The tech world knows that research…
Article
3 min read
Zendesk legal terms update 2019
We have updated our MSA to improve readability, accommodate our new Zendesk Sell and Zendesk Sunshine…
Article
16 min read
The sales cycle: what is it and what are the 7 main stages?
When you understand the sales cycle, you can experience success more consistently. Learn how to make the most out of yours.
Article
4 min read
How support data influences customer experience
When customers interact with support agents, they’re feeding companies with incredible insights that can transform CX. It affects agent workflow, product roadmaps, and overall customer experience.
Article
8 min read
Nadine Champion on truth, fear, and learning to take a punch
When Nadine Champion speaks, she shows audiences a picture of herself from back then: a ripped…
Article
7 min read
Executive voice: what it is, why you need it, and how to cultivate your own
The CEO of a struggling financial services company speaks confidently and reassuringly to her thousands of…
Article
9 min read
Top 22 benefits of chatbots for businesses and customers
Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
11 min read
Bespoke is coming to a product or service near you
A headline in The Atlantic Monthly proclaimed: “The Future of Marketing is Bespoke Everything.” That might…
Article
11 min read
7 innovative ways technology is transforming the patient experience
I recently came back from vacation with an insect bite the size and feel of a…
Article
23 min read
Voice of the Customer (VoC): Streamline data collection + analysis to inform strategy
Are you truly listening to your customers? Use Voice of the Customer programs to gather feedback and improve the customer experience.
Article
9 min read
What companies gain by hiring veterans
Few of us can begin to imagine life in the military if we haven’t ever served.…
Article
8 min read
Feeding the needs of today's experience-hungry customer
Technology has changed the way we human beings interact with the world. Everything is faster, easier,…
Article
2 min read
Expanding omnichannel support with WhatsApp
Companies that serve a global customer base are increasingly putting WhatsApp at the center of their omnichannel support programs
Article
7 min read
Build a strong company culture by leading with EQ
“Company culture” often equates to little more than a buzzword, sometimes mistakenly associated with workplace perks.…
Article
21 min read
10 effective sales pitch presentation examples, templates, and tips
With these helpful examples, you can craft an engaging sales pitch to pack your pipeline with high-quality leads.
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