Latest stories
Page 77
Article
9 min read
Making public service customer service
Remember when you got your driver’s license—that first sweet, sweet taste of freedom? In the midst…
Article
3 min read
The gift of apps
This year, the holiday season reminded us we have a healthy appetite, not just for food,…
Article
9 min read
8 cognitive biases that affect how you manage your team
Managers are expected to make split-second decisions, day in and day out, tracking who is working…
Article
1 min read
The Zendesk Customer Experience Trends Report 2020
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
6 min read
This season, replace your FOMO with JOMO
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
2 min read
Synchronized service: Citizen and Bulova merge with CX in mind
When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…
Article
6 min read
8 more funny customer service scenes in film and TV
While most reasonable people abhor terrible customer service, for comedy writers, it’s the gift that keeps…
Article
2 min read
Use your IoT data to create a better customer experience
Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences
Article
5 min read
Traveling this holiday season? You might be messaging a lot more than usual
Travel and hospitality brands are creating unique, scalable customer experiences using messaging
Article
10 min read
Why 2020 is the year for flexible workplaces
The 40-hour workweek passed into law in 1940. Back then, men went to work, and more…
Article
15 min read
90 inspirational customer service quotes to motivate teams
Use these customer service quotes to inspire your teams to deliver exceptional CX—no matter what comes their way.
Article
6 min read
4 ways to bring transparency to the customer experience
When he was Chief Revenue Officer at PowerReviews, a technology company that helps retailers collect and…
Article
3 min read
Mastering sales force automation and customer service software integration
Companies that are looking for integrated solutions for managing their customer’s experience often look to products…
Article
6 min read
CXM best practices for every business
Customer Experience Management (CXM) has become a buzzworthy concept over the last 10 years as businesses…
2 min read
Download: The best hold music since 'Careless Whisper'
Did you know that the average person will spend 43 days of his or her life…
Article
2 min read
Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer
ClearCorrect has served tens of thousands of dentists all over the world. What supports ClearCorrect’s growth…
11 min read
9 tips for providing great social media customer service
Today’s customers expect excellent social media customer service from leading brands. Learn how to win buyers’ hearts on their favorite platforms.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.