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Article
9 min read

Be a change leader to customer-centricity

Rowing is one of my passions and I often find myself drawing parallels to the sport…

White Paper
1 min read

Gartner: Improve employee experience to drive improvements in customer experience

Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par

Article
6 min read

6 essential skills for successful change management

Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully

1 min read

Why a good employee experience is the backbone of good customer experience

Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
12 min read

Top 10 change management models in 2025

Adapting to change can be easy. Learn about the top 10 change management models and methodologies to help your team successfully navigate organizational shifts.

Article
9 min read

A guide to building a knowledge base (+3 best practices)

Deliver exceptional service and form deeper connections with your customers by building a knowledge base.

Article
15 min read

Ask Me Anything: Adapting for COVID-19

Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home

Article
2 min read

Zendesk update: staying safe and working for you

Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk

Article
8 min read

Zendesk's Tech for Good partners create crucial COVID-19 resources

These organizations are using Zendesk tools to connect people with the information, care, and services they need

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
12 min read

12 customer retention strategies you can copy

Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.

Article
9 min read

Therapy, like everything else, has moved online. And that's a good thing

When my sister, a therapist, began doing teletherapy because of the COVID-19 lockdown, she and I…

Article
12 min read

15 call center resume examples, tips, and templates

Create a winning call center resume and stand out from the crowd with these tips, tricks, and examples.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
9 min read

Rising to the challenge of remote leadership

Unprecedented. Troubled. Uncertain. Scary. Frustrating. Whatever you want to call the “times” we are living through,…

Article
10 min read

How to support your remote team's mental health

No expert would recommend making the shift from a full-time, in-person team to a fully remote…

Article
5 min read

Inbound vs. outbound call centers: What's the difference?

Learn what makes an inbound call center and outbound call center different, and how they can benefit your business

Article
7 min read

D2C retail: Why a simple customer experience is just what we need right now

“Don’t create products people don’t want” may be the ultimate way to remain customer-focused as a…

Article
2 min read

What is a CDP? Customer data platform use cases, tips, and more

Learn how to use a CDP to align your customer service, marketing, and sales teams for a better customer experience.

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