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White Paper
1 min read
Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
White Paper
Meeting the advanced challenges of modern CX
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…
White Paper
1 min read
Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
White Paper
1 min read
Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…
Article
5 min read
5 ways to use a CRM to boost your business
Keeping track of all of your company's contacts, customer relationships, and conversations is tricky, but a CRM can make it easier to manage
Article
14 min read
Designing call centers for empathy—can it be done?
There is something that even the most customer-centric companies can’t change or control: the angry or…
Article
12 min read
Customer relationship management: A guide
In this customer relationship management guide, Zendesk explains how CRM software can help build relationships with customers, boost engagement, and lead to better business outcomes
4 types of CRM and how to choose the right one
There are four types of CRM systems—operational, analytical, collaborative, and strategic—designed to support sales teams that can drive better customer experiences.
Article
9 min read
What is a customer portal? A complete guide
A customer portal is a hub where customers can self-serve and manage their support requests. Discover how it benefits your customers and business.
Article
7 min read
Could an ancient practice return humanity to the workplace?
In times of social distancing, we’re reminded of the value of community that we may often…
Article
6 min read
Vend's Talei Wood: On rising up and bringing others along with her
As we did last year, we’re extending International Women’s Day throughout the month of March to…
Article
The State of Digital Transformation In Financial Services, 2020
According to Forrester Research, customer experience (CX) and revenue growth have been top drivers of digital…
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Article
Collect them all—team stickers
Celebrate your support agents’ superpowers by looking for ways as a community to notice their gifts…
Article
8 min read
Benchmark Snapshot: Tracking the impacts of COVID-19 on CX
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak
Article
7 min read
How retail is changing, from the women leading the charge
Women drive the majority of consumer spending in the United States. It sounds empowering, and, perhaps…
Article
12 min read
Sales pipeline management 101: What it is and best practices
Learn how a CRM can help streamline your sales pipeline management process.
White Paper
1 min read
Better customer experiences with omnichannel engagement
Designing a support experience that enables you to have natural conversations with your customers regardless of…
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