Latest stories
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White Paper
1 min read
Why 44% of customers experience poor customer service when banking online
According to a recent IDC report, 44% of customers say they’ve had poor experiences when banking…
Article
6 min read
Customer data visualization
Data visualization using charts, maps, infographics, and dashboards to convey the meaning of data. When tracking customer data, it's important to know what you're looking at in order to capitalize from your tickets, conversations, and other interactions
Article
5 min read
What is digital engagement? + Customer engagement strategies
Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line
Article
9 min read
Striking the right balance as chief customer officer
According to the Chief Customer Officer (CCO) Council website, the first Chief Customer Officer was hired…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
8 min read
Customer retention: How to keep customers happy and reduce churn
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Article
11 min read
7 steps of a successful change management process
Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes
Article
11 min read
How to work and homeschool—advice from someone who's done it
Parents: What we are being asked to do is not humanly possible. There is a reason…
Article
1 min read
Virtual events guide for startups
Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.
Article
7 min read
How 'upstream leaders' can unlock the power of preventative thinking
You can imagine how stunned Ryan O’Neill, head of the Customer Experience Group at Expedia, was…
Article
3 min read
Conversations for better customer relationships
Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement
Article
5 min read
The Zendesk ecosystem of partners is here to help
Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward
Article
12 min read
How to track consumer behavior (and why you should)
Track consumer behavior and leverage that data to create better, more personalized customer experiences.
Article
10 min read
Talking about mental health at work, now part of the employee experience
In February—about a month before COVID-19 made such things impossible—I attended the wedding of my niece…
Article
7 min read
3 ways retailers can prepare for the road ahead
“People used to go to the mall for fun? That’s weird.” This was from my daughter,…
Article
13 min read
A guide to customer satisfaction surveys: Top questions, examples, and templates
Asking the right customer satisfaction survey questions will provide key insights into what's working and what isn't so you can enhance the customer experience and increase retention.
Article
9 min read
Business isn't always about commerce; it's also about community
And just like that, the world was different. Enter, a fearsome illness that can only be…
White Paper
1 min read
Why (and how) small businesses should prioritize customer service
You’ve heard all the unhelpful disparities a hundred times. While some of them are true— owning…
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