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Article
12 min read
15 call center resume examples, tips, and templates
Create a winning call center resume and stand out from the crowd with these tips, tricks, and examples.
Article
9 min read
Rising to the challenge of remote leadership
Unprecedented. Troubled. Uncertain. Scary. Frustrating. Whatever you want to call the “times” we are living through,…
Article
10 min read
How to support your remote team's mental health
No expert would recommend making the shift from a full-time, in-person team to a fully remote…
Article
5 min read
Inbound vs. outbound call centers: What's the difference?
Learn what makes an inbound call center and outbound call center different, and how they can benefit your business
Article
7 min read
D2C retail: Why a simple customer experience is just what we need right now
“Don’t create products people don’t want” may be the ultimate way to remain customer-focused as a…
Article
2 min read
What is a CDP? Customer data platform use cases, tips, and more
Learn how to use a CDP to align your customer service, marketing, and sales teams for a better customer experience.
Article
4 min read
Change management communications: 6-step guide
Learn how to communicate effectively and empathetically during times of organizational change
Article
Loyalty programs: How they work, examples, and tips
Loyalty programs can encourage customers to continue purchasing from your brand. Learn why that’s important and explore examples you can emulate.
Article
8 min read
Shannon Weber on how to show up for others in hard times
When Shannon Weber was starting her career, she led a team at a crisis hotline. Phone…
Article
7 min read
18 call center tips for delivering exceptional customer service
Follow these call center tips to improve customer satisfaction, reduce agent burnout, and boost productivity.
Article
10 min read
Advantages of CRM: 10 top benefits for your team
The many advantages of CRM technology can have a positive impact on every aspect of your business.
Article
6 min read
All aboard the integration train
This month brings quite a number of new integrations, mostly surrounding Sell, to better ease the workload of your sales team. Dive in
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
8 min read
The brave new world of virtual volunteering
The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…
Article
3 min read
Cultivating a culture of customer connection: A CX Moment with Slack’s Ali Rayl
Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
Article
5 min read
5 steps to reducing friction in customer support
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Article
6 min read
4 basic principles of change management for successful organizational change
Learn a few guiding principles of change management, so you can implement change faster and with less disruption
Article
10 min read
Churn rate: What it is + how to calculate it
Customer churn rate is a key metric for businesses looking to scale. Learn how to calculate it and ways to reduce it in our guide.
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