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Olala Homes scales its rental property business with Zendesk Support Suite

OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite

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Insights to Explore: A change management guide

The role your data plays has probably evolved since your business has grown, which means it’s…

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Glennon Doyle on why the work of transformation is never done

In the New York Times bestseller and Reese Witherspoon Book Club pick Untamed, Glennon Doyle recalls…

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How Sendcloud scaled smartly as it faced exponential growth

Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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11 help desk best practices for better internal support

These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.

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How to navigate the lasting impacts of COVID-19 on customer support

Forget what you think you know about customer support, for now. In just a few short…

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Be a change leader to customer-centricity

Rowing is one of my passions and I often find myself drawing parallels to the sport…

White Paper
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Gartner: Improve employee experience to drive improvements in customer experience

Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par

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6 essential skills for successful change management

Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Why a good employee experience is the backbone of good customer experience

Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.

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Top 10 change management models: A comparison guide

Adapting to change can be easy. Learn about the top 10 change management models and methodologies to help your team successfully navigate organizational shifts.

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A guide to building a knowledge base (+3 best practices)

Deliver exceptional service and form deeper connections with your customers by building a knowledge base.

The best things in life are free

Like our demos.

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Ask Me Anything: Adapting for COVID-19

Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home

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Zendesk update: staying safe and working for you

Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk

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Zendesk's Tech for Good partners create crucial COVID-19 resources

These organizations are using Zendesk tools to connect people with the information, care, and services they need

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12 customer retention strategies you can copy

Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.

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Therapy, like everything else, has moved online. And that's a good thing

When my sister, a therapist, began doing teletherapy because of the COVID-19 lockdown, she and I…