Latest stories
Page 64
White Paper
2 min read
2021 Gartner Magic Quadrant for the CRM Customer Engagement Center
Get your complimentary copy of the 2021 Gartner Magic Quadrant to learn why Zendesk is recognized as a Leader.
Article
6 min read
Content management vs. knowledge management: Key differences
Learn how to blend content management and knowledge management to improve your customer experience.
Article
8 min read
5 ways to create mobile customer engagement
With more consumers using mobile than ever before, it’s essential for companies to prioritize mobile customer engagement.
Article
7 min read
Relational Mindfulness: 4 ways to relate as humans at work
A phone interview with Brigit Ritchie in the midst of a global crisis opens like this:…
8 min read
What is mobile experience?
Use these best practices to create a valuable, efficient, and convenient mobile experience that will keep your users engaged and loyal
White Paper
1 min read
Frost & Sullivan award Zendesk for leadership in omnichannel digital customer engagement
Zendesk stood out as a leader by adopting and strengthening its omnichannel digital customer engagement strategy with the acquisition of Smooch in 2019, and its vision for building a truly open platform on Sunshine
Article
4 min read
Startup Central — How to stay connected to your customers with Digit, Fandom, and Lever
In our latest Startup Central Virtual Meetup, we discuss how businesses can meet new and rising customer expectations.
Article
3 min read
Zendesk legal terms update 2020
Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read
Article
7 min read
What is a customer engagement platform? Top platform features 2024
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
Article
4 min read
We can cultivate empathy anywhere, even from our living rooms
Right now, connecting with others can be hard. Sometimes it’s the WiFi that cuts out, other…
Article
6 min read
New integrations from Zendesk
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
Article
4 min read
Stop for a CX moment—4 lessons from leaders guiding their teams through change
There’s no predetermined “right” way to run a business during a global pandemic. Over the last…
Article
5 min read
We use self service to decrease ticket volume, and you can too
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
Article
2 min read
Answer Bot® is here to help: Better comprehension, more languages, less effort
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
Article
6 min read
What is a mobile help desk?
Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection
Article
16 min read
What is knowledge management? A guide for 2024
Knowledge management is critical for collecting and distributing information efficiently. Create your knowledge management process using these strategies.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.