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Startup Central — Tips for leading with compassion with Bunch.ai and monday.com

How managers can lead with compassion during difficult times.

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Reimagining the future of retail

Virtual Reality and Augmented Reality have been creeping into retail for years, but COVID-19 has thrown…

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The reality of uncertainty: Tim Crawford on how CIOs are thinking about the 'next normal'

A few months in to what remains a very strange way of living, we know a…

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The bright future of generalists in the workplace

How people think, in terms of how we use our brains, has changed a lot in…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

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Embracing change: Build, test, and adapt in a sandbox environment

The world will keep changing, and now is the time to embrace it. Change can be…

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6 contact tracing best practices—and how technology can help

Improving the contact tracing experience helps students, citizens, and employees feel more connected and trusting of their school, local government, or workplace

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What's my job again? On returning from parental leave

The first time I left on parental leave, my company had just been acquired. As a…

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How to connect with your silent customers

Most customers don’t leave feedback. Some research shows that, in fact, 85 percent of customers won’t…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Personalize outreach at scale with sales engagement automation

To help sales teams make personalized lead outreach more efficient, we’re launching new sales engagement automation tools for Zendesk Sell

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The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

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Integrations abound

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads…

The best things in life are free

Like our demos.

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Building empathy with your customers

Showing empathy for new and existing customers has become essential to customer service, as the need for thoughtful and efficient responses has increased.

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Work smarter: Live chat best practices

As with any communication channel, there’s a right way and a less effective way to offer…

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Zappos' 'Customer Service for Anything' is a very human experience

As an extrovert, I’ve been struggling with a lack of social interaction while working from home.…

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Trustpilot goes all in on self-service and gets results

Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability

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How the accelerating convergence of CRM and contact centers is driving better CX

While the general use of customer relationship management software (CRM) has become the industry standard, it…