Latest stories
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Article
1 min read
Leading a startup during a pandemic: 5 lessons from 5 founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Article
8 min read
How to ask for a mental health day from work—because we all need one
The day is coming when employees will be shocked to learn that their predecessors couldn’t just…
Article
13 min read
5 methods for measuring customer satisfaction
Measuring customer satisfaction is critical to growing your business. Here are the key metrics to track.
Article
9 min read
Customer orientation: definition, examples & skills
If you want customers to be loyal to you, you have to start putting them first.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
8 min read
Design in Health helps solve for a better patient experience, from testing sites to nursing homes
Before COVID-19, Design Institute for Health (DIH) at the University of Texas was already reimagining healthcare…
Article
8 min read
More context leads to better chatbots—and better conversation
We’ve all been there. Bounced around to different departments, put on hold, shifted from agent to…
1 min read
Adapting to rapid change
These days, getting customer support right is more important than ever. Smaller firms must go above…
Article
8 min read
Why empathy has moved from buzzword to business necessity
It used to be that brands were built on strength. If your product was better or…
Article
7 min read
New Zendesk app integrations are here
The newest integrations from Zendesk—at your service.
Article
11 min read
The future of work—new paradigms, locations, and possibilities
The workplace paradigm has been pretty stagnant for about 100 years: 9-to-5 Monday through Friday; come…
Article
10 min read
Work-from-home productivity tips for the long haul
When the pandemic forced Kenny Trinh’s company to lay off employees, he found himself managing multiple…
Article
3 min read
Changes to SMB sales cycles better position teams for the challenges ahead
Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…
Article
7 min read
Home-bound customers turn to messaging channels
Like the perfect storm, 2020 blew in and turned business on its head. And today, business…
Article
6 min read
We're more connected than we realize; it's time to rethink how we do business
If there is one thing COVID-19 has taught us, it’s how interconnected we are. When suddenly…
Privacy Shield Invalidation and Zendesk’s Practices
On the 16th of July 2020, the Court of Justice of the European Union (“CJEU”) issued…
Article
5 min read
Stop for a CX moment—3 companies taking a human approach
For some of us, sheltering-in-place may not have a clear end in sight. For all of…
Article
9 min read
13 strategies for scaling customer support teams successfully
One challenge of growing a business is ensuring your customer service stays consistent. Learn how to scale your customer support without sacrificing quality.
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