Latest stories
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Article
7 min read
Digital natives are here to transform your CX
Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.
Article
7 min read
What is Platform as a Service? PaaS examples + SaaS vs PaaS vs IaaS
In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…
Article
3 min read
3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey
The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…
White Paper
Report: Over the Top (OTT) Support
Video streaming services are more popular than ever. Here's what OTT companies can do to rise above the noise.
Article
9 min read
How to authentically embody corporate social responsibility
The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…
Article
7 min read
Zendesk messaging: Customer service in a digital-first world
Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.
2 min read
How to provide great social media customer service on Instagram
Download the guide for tips on connecting with customers on Instagram.
Article
10 min read
Knowledge-centered service (KCS): The basics + benefits
Knowledge-centered service is a philosophy that leverages the knowledge management process to improve team customer service and organizational productivity. Learn more below.
How to introduce support reps to your CX strategy
When shifting your CX strategy, your support representatives are an important resource. They know your product…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
12 min read
A customer service guide to conflict resolution
Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.
Article
8 min read
Hone your storytelling skills for effective leadership
Storytelling is an art and skill that only a handful of leaders wield effectively. Like so many so-called “soft skills” that have long been undervalued, storytelling is rarely taught as part of a career curriculum.
Article
11 min read
18 customer service tips to win over your customers
Support leaders seeking to meet rising customer expectations can take advantage of a customer service advice from the experts.
Article
5 min read
How nonprofit Raheem champions social justice by enabling an easy and safe way to report police violence
Headquartered in Oakland, Calif. and taking reports from across the country, Raheem provides a digital space where anyone can create a publicly accessible record of police violence.
Article
5 min read
Monthly integrations have arrived
Here are the newest integrations from Zendesk to help your agents and reps provide great experiences.…
Article
3 min read
Riding the wave isn't easy — 10 self-care tips from a pro surfer
Layne Beachley knows exactly what it takes to overcome setbacks and accomplish lofty goals. Her seven…
Article
5 min read
Startups podcast: 4 startups on how they're solving for a post-pandemic world
As we look to a future full of new challenges, startup leaders reflect on how we can make life better in the post-pandemic world.
Article
5 min read
DonorsChoose shares tips for startups navigating uncertainty
This year, teachers have been working harder than ever to support their students as they navigate…
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