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Article
11 min read
30 customer success interview questions for manager candidates
Want to build the team of your dreams? Here are the customer success manager interview questions you've got to ask.
Article
11 min read
How to start a call center (without breaking the bank)
Starting a call center can be an intimidating undertaking. We've broken down the process into a few simple steps, so you'll be up and running in no time.
Article
5 min read
Forget the pitch: 9 sales questions to close the deal
You need to know your prospect before you pitch to them. Here are the sales questions you need to ask to get them talking.
Article
5 min read
4 companies talk CX, changing course, and managing expectations
Despite best intentions, describing the state of the world right now as “the new normal” doesn’t…
Article
9 min read
How to successfully onboard a remote customer support team
Effective onboarding is essential to modern business success, but it's not always easy—especially if you're trying to onboard a remote customer support team.
Article
13 min read
12 smart sales goals for your team
Set up the right sales goals, and you’ll be set to provide customers with a thoughtful and personal buying experience.
Article
11 min read
What is a messaging platform? (And what's the best one for your business?)
Business messaging is still new, which makes it challenging to know what to look for in a messaging partner. Here's what's important.
Article
5 min read
From 3 years to 8 weeks—digital transformation is speeding up
“We used to talk about a burning platform,” said Scott Engler, VP of Advisory for CFO/CHRO…
Article
15 min read
22 customer appreciation ideas & gifts to say thank you
Like old friends, customer loyalty is gold. Learn how you can build loyalty with customer appreciation.
Article
5 min read
How a ticketing tool helps SMBs scale with growth
For up-and-coming companies, seeing the business grow can be immensely fulfilling. Yet it can also be…
Article
4 min read
22 customer service videos for 2024
Explore a list of the most current customer service videos including TED Talks, training tips, tutorials, and CX thought leadership.
Article
8 min read
The sweet sound(s) of productivity
We’ve all been there. You’re trying to do some deep work and there’s something going on…
Article
5 min read
7 tips to get your support teams through the pandemic (and beyond!)
Time to put away that crystal ball. If anything, 2020 taught us to embrace a certain…
Article
12 min read
7 tips for excellent customer service
An excellent customer experience can change the way you think about a company, and it can create real loyalty.
Article
9 min read
6 companies tackling social justice and inspiring customers
As many as 70 percent of consumers want brands to take a stand on social and…
Article
4 min read
Empathy in a chaotic world — and a new way to say thanks
As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
Article
1 min read
Leading a startup during a pandemic: 5 lessons from 5 founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
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