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Article
7 min read
Why the business of voting is everyone's business
Not so long ago, the general consensus was that you didn’t bring your personal politics into…
White Paper
1 min read
How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
Article
15 min read
The top 9 sales methodologies and how to choose the right one for your business
One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.
Article
8 min read
Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
Article
4 min read
3 organizations on fostering long-term customer relationships
Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…
Article
2 min read
Vote 2020: Empower your employees to use their voices
At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world. Accessibility is more than one of our business principles—it’s also a core value.
Article
5 min read
Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Article
8 min read
5-step sales process: How to build a sales process that closes deals faster
When you set off on a road trip, you have a vehicle and a road map.…
1 min read
Choose the right customer service solution for your business
Setting up your customer support organization for success is the first step towards offering excellent customer…
Article
10 min read
10 ways to improve customer experience (CX)
CX is a top priority for driving company growth. Experts share the strategies that make a big difference when you want to improve customer experience.
Article
5 min read
Becoming indispensable—a company that your customers can’t live without
James M. Kerr called his newest book Indispensable: How to Build and Lead a Company Customers…
Article
8 min read
Customer service acronyms and abbreviations you need to know
Whether you're new or have been in the industry for years, use this handy guide to the most common customer service acronyms and abbreviations.
Article
5 min read
4 ways Zendesk can make your life easier ASAP
Keeping up with customer expectations is vital to your business — and that means your support operations need to be nimble. Here are four ways Zendesk can help you deliver great customer service (and make your life easier).
Article
12 min read
Customer service reports: A complete guide + 6 metrics to track
Customer service reports can help your organization deliver an outstanding customer experience time after time. Discover key metrics and how to implement them.
Article
What is interactive voice response (IVR)? A complete guide
IVR technology can be a game changer for call centers. Discover what an IVR system is and how it improves phone support.
Article
1 min read
9 customer service gifs that explain a day in the life of a support agent
Customer service representatives do not get enough credit. See here for funny customer service gifs that explain life in a support job.
Article
10 min read
What is customer obsession? How to become customer obsessed
We’ve all heard the stories of companies going above and beyond to provide their customers with…
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