Latest stories
Page 55
White Paper
1 min read
Verimatrix uses Zendesk Support to optimize their customer service operations
Verimatrix switched to Zendesk and scored big Frustrated with their legacy support solution, which took months…
1 min read
Top 5 reasons Salesforce customers are switching to Zendesk
An increasing number of organizations using Salesforce for support are switching to Zendesk in order to gain agility and innovation. Learn more in our guide.
Article
12 min read
What is a chatbot? + How they work
Chatbots are AI solutions that simulate human-like conversations to deliver 24/7 support and give service teams time back for higher-value tasks.
Article
12 min read
How to create a customer experience map: Step-by-step guide
Use this guide to create a customer experience map that gives your team the insights it needs to deliver excellent CX.
White Paper
1 min read
Mediaocean empowers better customer support teams and content with Zendesk
Returning to Zendesk paid off big time for Mediaocean After being forced to switch to another…
Article
12 min read
Measuring customer experience: 6 metrics to do it right
Improve CX by regularly measuring customer experience metrics and leveraging key insights effectively.
Article
7 min read
Holiday 2020: 3 trends for retailers this season
The most wonderful time of the year will look a bit different in 2020. The holidays…
Article
8 min read
How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.
Article
8 min read
We can navigate the future of work by looking back at our legacy of change
“The future of work is often presented as a binary choice: a hunger game between organic…
Article
22 min read
Sales process fundamentals: The ultimate guide to closing more deals
Build a reliable and repeatable way for your team to consistently win deals.
Article
5 min read
Delighting customers with modern customer experiences
The customer has changed and so have their expectations on what customer experience means to them.…
Article
11 min read
Customer service outsourcing: Pros and cons + guide
Customer service outsourcing can provide the boost you need to improve your customer experience. Learn how to outsource customer service in our guide.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
6 min read
Startup Central — Telling the customer journey story with data
All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.
Article
6 min read
Prioritizing mental wellness and self-care in times of COVID-19
As the Covid-19 pandemic pushes the limits of our global economy and healthcare systems, another, quieter crisis underpins it all—the toll it’s taking on our mental health.
Article
7 min read
You need a more customer-centric service strategy. Here’s why.
More companies are competing on customer service, and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.
Article
7 min read
Best practices for Champions of CX
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
White Paper
1 min read
How SMB CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
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