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Page 49

Article
6 min read

How Ameelio serves a chronically under-served population using Zendesk

Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.

Article
9 min read

How "The Great Compression" can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise.

Article
12 min read

Customer self-service: what it is, why it's important, and how to get it right

Customer self-service is a set of tools and resources that allow customers to complete tasks independently. Discover the benefits and more in this guide.

Article

What is a call center? Definition, types, and how they work

A call center is a team of customer service agents who field calls. Learn what it takes to build a call center that delivers top-tier customer experiences.

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Article
12 min read

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.

Article
10 min read

Millennials vs. Gen Z: Differences in customer service expectations

They’re just one generation apart, but they think differently about customer service. Here’s how to tailor your customer service to millennials and Gen Z.

Article
10 min read

How to leverage data and personalization throughout the customer lifecycle

Data is key to delivering a superior customer experience. Here’s how to use the right data to provide personalization and enhance the customer journey, from sales to support.

Article
13 min read

19 stellar FAQ page examples and how to create one (+ template)

FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.

Article
13 min read

Customer feedback: 7 strategies to collect and leverage it

Customer feedback is a goldmine of insights—if you know how to get it and use it well.

Article
5 min read

Never fear, integrations are here

Here are the newest integrations from Zendesk to help your team provide great experiences.

Article
23 min read

The 12 best call center software of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call center software.

Article
8 min read

Want to be a call center representative? Here's what you need to know.

Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.

Article
4 min read

How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

Article
12 min read

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

Article
13 min read

The ultimate guide to cloud computing for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.

Article
9 min read

11 examples of customer testimonials to build credibility

Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.

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