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Article
15 min read
84 motivational sales quotes to reignite your fire in 2023
Whether you need encouragement to meet your goals or comforting words after losing a deal, these inspirational sales quotes will do the trick.
Article
4 min read
The benefits of being on Discord—how to provide great CX to communities
Last year, meeting up with friends looked a lot different. With everyone stuck at home during…
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Article
8 min read
7 customer service trends to follow
Companies have put customer service at the top of their priority lists, and with good reason.…
Article
26 min read
Lead generation: How to start generating business leads
Figuring out how to generate leads can be almost as hard as converting them. Learn everything you need to know about lead generation with our comprehensive guide—and watch your sales pipeline fill up with high-quality leads.
Article
3 min read
The Museum of Annoying Experiences
What if Zendesk, the champions of customer service, changed the world?
Article
12 min read
Personalization 101: What it is, importance, and examples
Use consumer data to perfect the customer experience (CX) with personalized products, customer service, and messaging.
Article
10 min read
A guide to building a customer-centric organizational culture
Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.
Article
8 min read
Creating an FAQ page? Here's what you need to know.
Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.
Article
5 min read
Mass email marketing is not dead: tips for winning
Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails
Article
10 min read
What is CX and how has it changed in 2024?
Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.
Article
6 min read
How Ameelio serves a chronically under-served population using Zendesk
Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.
Article
9 min read
How "The Great Compression" can lead to better retail CX
Retail’s digital tipping point is a blessing in disguise.
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Article
12 min read
Customer self-service: what it is, why it's important, and how to get it right
Customer self-service is a set of tools and resources that allow customers to complete tasks independently. Discover the benefits and more in this guide.
Article
13 min read
What is a call center? Definition, types, and how they work
A call center is a team of customer service specialists who field customer calls. Learn what it takes to build a productive call center that provides great customer experiences.
Article
12 min read
Working remotely: Pros, cons, and secrets to success
Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.
Article
10 min read
Millennials vs. Gen Z: Differences in customer service expectations
They’re just one generation apart, but they think differently about customer service. Here’s how to tailor your customer service to millennials and Gen Z.
Article
5 min read
Achieve quick ROI on your CX: How small businesses innovate at scale
Small businesses can have big CX.
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