Latest stories
Page 44
Article
6 min read
How KindWork trains and graduates underserved students into tech jobs
The nonprofit’s free training program helps young adults from overlooked communities launch CX careers.
Article
5 min read
Give your agents the context they need to solve customer problems
With the right knowledge at their fingertips, agents can spend less time swiveling between tools and more time helping your customers.
1 min read
How mid- to large-size businesses can accelerate EX success
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
Article
4 min read
What can happen when tutorials are woven into the customer experience
How Wool and the Gang made knitting cool in a digital-first world.
Article
9 min read
Convince and convert: How to make sales calls successful
Whether it’s your first one or your hundredth, sales calls can be challenging. Here's how to win customers over one conversation at a time.
Article
11 min read
5 sales commission structures: Pros, cons, and how to choose the right one
Pick the right commission structure to keep sales agents motivated and improve your bottom line.
Article
6 min read
Customer service vs. customer experience: Here’s the difference
Learn the key difference between customer service and customer experience to instantly improve how you serve your customers.
Article
6 min read
Start your summer with the right integrations
Here are the newest integrations from Zendesk to help your team provide great experiences.
Article
5 min read
How the ERC connects the landscape with people who can help save it
Global ecosystem restoration movement teams up with Zendesk to connect camps and make information accessible to all.
1 min read
The agility playbook—how larger firms can score a competitive advantage in CX
If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…
1 min read
The SMB agility playbook—set yourself up for long-term success
This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.
Article
4 min read
Top priorities for IT in the new normal
The implications for how IT is managed and supported in this era are significant and far reaching. These three points are crucial for any IT leader.
Article
10 min read
What is lead management? Definition and best practices
Discover how to use a robust lead management process to boost your business and move qualified leads down the sales funnel.
Article
6 min read
3 ways community forums benefit businesses
Community forums are where your customers connect and collaborate. Learn how they can also help you provide better support and boost brand loyalty.
Article
5 min read
Knowledge is power—and vital for safety
When a refugee arrives in a new country their material belongings may be few, but they…
Article
7 min read
Customer expectations: Definition, types, and tips
Customer expectations frequently change, so staying informed is essential. Learn what customers expect and how you can earn and keep their business.
Article
10 min read
ERP vs. CRM: Differences, benefits, and software integration
ERP and CRM systems track data and streamline core processes, working together to take your business to the next level.
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