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Article
8 min read
3 essential customer service tips that SaaS startups need to know
Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.
Article
7 min read
What is RCS messaging, and how can it improve CX?
Rich communication services (RCS) messaging is changing the texting game. Offering advanced features like suggested replies and rich media, RCS presents many opportunities for support teams to connect with customers.
Article
4 min read
The future of work for IT teams is supporting hybrid workforces
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
Guide to the Zendesk Marketplace
Give your customer service team a boost with pre-built apps and integrations.
Article
13 min read
A simple guide to sales analytics (+ key sales metrics to watch)
Sales analytics doesn’t have to be complicated. Get the lowdown on what it means, how to do it right, and why it benefits your team.
Article
5 min read
Why an AI chatbot should be the gatekeeper to your customer service
The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how
Article
7 min read
Integrations to keep your summer going
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
5 min read
What retailers are missing in the digital transformation
Being there for customers on Instagram and other messaging apps can set retailers apart.
Article
5 min read
Contact management 101: A guide for sales and support teams
Leverage contact data to win over new customers and strengthen your relationships with existing ones.
Article
9 min read
Here’s how companies actually got faster at solving customer issues last year
Sometimes it's the little things that make a big difference.
Article
4 min read
Why you should use historical data to automate inquiries
Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.
Article
9 min read
How CX leaders across industries can flex their agility
The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
1 min read
How Zendesk powers an evolving workplace
The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and scale with ease.
Article
20 min read
Sales enablement: Definition, strategy, and content planning
Learn how sales enablement empowers your sales team to sell effectively.
Article
12 min read
6 closing sales techniques from the pros
Top sales professionals share their best tips, tricks, and techniques to help you close more sales.
Article
5 min read
Managing rapid growth during a pandemic: A CX Moment with Snap
Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
Article
11 min read
Difference between WhatsApp and WhatsApp Business
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
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