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Article
7 min read
What is customer experience optimization? (+3 actionable tips)
The tech landscape and consumer expectations are ever-changing, which means you’re never truly “finished” with customer experience optimization. But a few tactics can help boost your efforts.
White Paper
1 min read
Zendesk provides Vimeo with a flexible solution to easily scale customer support operations
Learn how Vimeo empowered agents with the tools they needed to enhance productivity and the customer experience.
Article
16 min read
Customer support: Definition, importance + 10 key strategies
Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.
Article
7 min read
3 tips for dealing with abusive customers
Learn how to carefully handle abusive customers and support your team in the face of conflict.
Article
5 min read
New year, new integrations
New year, new Zendesk app integrations. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
11 min read
Inbound sales: Meaning, steps, and proven tips to succeed
Inbound sales is a sales strategy meant to attract and retain high-quality prospects who want to convert. Here's everything you need to know.
Article
10 min read
Lead funnel: How to build it, definition, and stages
Use your lead funnel to streamline the customer journey for prospects, leading to higher conversion rates and easier sales.
10 min read
The different types of sales | A complete guide
Navigating sales is more than just understanding tactics. Learn the different types of sales and key sales jobs that run the industry so you’re better prepared to close deals.
Article
9 min read
What is sales engagement? The definitive guide
Learn how sales engagement helps your company improve communication with your customers in meaningful and specific ways.
Article
3 min read
EU-US data transfers after Schrems II
Here are the steps Zendesk is taking to enable cross-border transfers of personal data while adhering to EU privacy requirements.
Article
13 min read
Sales resume examples and effective writing tips for 2023
Land your next sales job with a perfectly crafted sales resume.
Article
8 min read
How to create the best sales deck ever: Meaning and examples
Learn the best strategies for creating a sales deck that makes your pitches and presentations into surefire conversion strategies.
Article
8 min read
Here's why you should be investing more in customer service
According to our research, standout customer service can change anyone's mind—even your most upset customers.
Article
13 min read
What is cold calling? Meaning, tips, examples, and techniques
Cold calling carries a bad reputation, but it can help your business when done right. Learn the tricks and tips for bringing cold calling into the personal sales market.
Article
9 min read
Sales win rate: How to calculate and improve it
Win rate is a key metric for measuring sales success. Every sales leader should know how to calculate it and what they can do to increase it.
Article
5 min read
What is a knowledge base? A comprehensive guide
Help customers find answers on their own by offering a knowledge base—a virtual library of information about your product or service.
Article
12 min read
Sales and operations planning (S&OP): Definition, process, and best practices
See how sales and operations planning uses data to zero in on supply and demand issues so you can balance your business processes and set your teams up for success.
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