Latest stories
Page 31
Article
12 min read
How to absolutely nail a sales cadence: Tips and examples
A sales cadence is a sequence of different outreach methods with a prospect or lead. Optimize your cadence with these best practices.
White Paper
1 min read
Zendesk provides Fortune 500 company with a solution to improve support and performance
Learn how Zendesk empowered a Fortune 500 company with the tools it needed to boost productivity and enhance the customer service experience.
Article
16 min read
The 15 best online sales training programs in 2024
Find the best, most effective sales training program for your sales team.
White Paper
6 ways for small and mid-sized retailers to improve customer experience
In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.
Article
6 min read
What is high-touch customer service? (+ how to deliver it)
Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.
Article
6 min read
Startup growth-hacking strategies are not one-size-fits-all
The best startups growth "hack" is building on a solid foundation. Check out these top tips for getting the unsexy things right first.
Article
4 min read
This World Refugee Day, stand with refugees
Learn more about Zendesk's Tech for Good partners who are assisting Ukrainians and others fleeing crises across the world, and—most importantly—how you can help.
Article
12 min read
Customer feedback management: A beginner’s guide
Discover the power of customer feedback management in understanding and meeting customer needs, reducing churn, and fostering loyalty. Dive deeper with our guide and kickstart your feedback journey by downloading our customer satisfaction survey templates below.
Article
5 min read
How to help customer service teams in multichannel selling
Multichannel selling is a best practice for ecommerce businesses. But how can your customer service team deal with incompatible systems on sites like Shopify, Amazon, eBay, and Walmart at the same time?
Article
5 min read
Let’s get physical: A CX Moment with Spartan Race
Zendesk chatted with Spartan Race’s Director of Global Engagement, Aja Varney, about how to engage with customers during the next phase of the pandemic.
Article
18 min read
What is omnichannel? A CX guide for 2024
Omnichannel is an approach that makes it easier to communicate with customers across different channels. Learn how you can meet customers where they are and provide smooth, consistent experiences.
Article
7 min read
What is community software? (+3 reasons to use it)
Community software is a platform that allows users to interact and share information online. Here’s how businesses can use it to empower their customers and build a loyal following.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
8 min read
What is a customer base? 9 strategies to build and grow it
A customer base is an audience that buys products or services from a business. Learn how businesses build customer bases to support stable growth.
1 min read
Conversational data orchestration for smart, seamless CX
Get a quick introduction to conversational data orchestration powered by Zendesk.
Article
9 min read
Customer communication: 8 tips to build an effective strategy
A strong customer communication strategy helps your team deliver consistent brand messaging and build meaningful connections with buyers.
Article
16 min read
Understanding customer behavior: Model, examples, and segmentation
Consumer behavior is an offshoot of behavioral science that businesses use to understand and influence buyers. Here’s what you need to know.
Article
2 min read
Zendesk legal terms update 2022
As a service-first company, we update our terms and policies on an annual basis. Here's a summary of the key updates.
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