White Paper

Gartner: 3 Ways AI Benefits Customer Service Organizations

A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.

Article
6 min read

Spring into action with new integrations

Spring is here–along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.

Article
3 min read

Elevating women and embracing equity: How 3 organizations make a difference

See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.

Article

Profit margin calculator

Quickly calculate your profit margin and understand how efficiently your business is turning sales into real profit.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

How AI can help manufacturers revamp their supply chains and be more sustainable

Discover how investing in AI solutions can help manufacturers become sustainable and drive growth.

Article
3 min read

How to use AI to cut customer service costs in financial services

Learn how to lower costs without sacrificing your customer experience.

Infographic
1 min read

How to cut digital customer service costs in financial services

Tailor your customer service into tiers to reduce costs.

Article
3 min read

Zapier co-founder Mike Knoop: Follow the breadcrumbs from superfans

Here's how the founders knew this wasn't "just another piece of software."

White Paper

Turning CX into a competitive advantage for SMBs

From AI to immersive CX, SMBs can still leverage their smaller teams and budgets to their advantage

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

State of Retail CX 2023

Get the latest research and expert tips on how to create game-changing retail CX in 2023.

Article
3 min read

Braze co-founder Mark Ghermezian: “Whatever CRM is, that’s what we need to build”

Here's how founder persistence and ability to anticipate customers’ needs helped Braze dominate the developer-customer market.

CX trends for higher education

Learn 5 CX trends that are improving communications across America’s college campuses and universities in 2023.

The best things in life are free

Like our demos.

Article
5 min read

The value of agent education and training during economic slowdowns

With rising customer expectations around better service in today’s macroeconomic environment, it’s important to lean on customer education programs to boost agent knowledge and productivity—and to help your business retain customers.

Article
4 min read

Stay product-obsessed: Take it from Zendesk VP and 2x founder Cristina Fonseca

Learn how Fonseca navigated radically different business environments over two tours of duty as a startup founder.

Article
5 min read

How AI and data analysis can help your business provide the personalized service customers demand

With Zendesk and Amazon Web Services (AWS), businesses can deliver personalized customer experiences at scale with a solution that grows with them and integrates into their existing tech stacks.

Article

IWD 2023: Celebrating women around the world who are championing equity

This year’s theme for IWD is “Embrace Equity”—and that’s exactly what these women at Zendesk are enabling and empowering others to do.

Charting a course to digital transformation in the passenger transportation industry

Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.