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Article
13 min read
How to write a killer sales proposal (examples and best practices)
A successful sales proposal can make the difference between winning or losing a sale. Learn best practices for writing a proposal that helps you close more deals.
Article
10 min read
What is a sales invoice? Complete guide on how to create one
Follow this guide to learn all about sales invoices, including how they work, key elements, and steps to creating your own.
State of Sales 2022
In this report, Zendesk explores why many companies struggle to build a connected sales organization and why it’s critical to do so in the face of volatile market conditions and the dawn of conversational CRM.
Article
8 min read
What are digital sales and why are they important for business?
Learn everything you need to know about digital sales and why they are important for your business.
Article
11 min read
What does a business development representative (BDR) do?
Follow this guide to learn more about what a BDR is, what business development representatives do, and why they’re important for sales teams.
Article
10 min read
What is white space analysis? The ultimate guide to addressing unmet customer needs
Read our ultimate guide on white space analysis, its benefits, and how it can uncover new opportunities for your business today.
Article
6 min read
How ecommerce brands use conversational AI to reduce customer effort
No customer wants a simple exchange to feel difficult. Learn why ecommerce brands are looking toward conversational AI as the solution.
Article
9 min read
Employee satisfaction: What it means and how to improve it
Customer satisfaction is downstream from employee satisfaction. Learn how prioritizing employee well-being can lead to greater engagement and performance.
Article
12 min read
What is employee experience: the essential guide for 2024
Everything you need to know to create a happy, motivated, and productive workplace.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
7 min read
What is customer education? The ultimate guide
Customer education empowers customers to adopt your products and reduces time to value. Learn how to start a customer education program.
Article
16 min read
Employee experience journey mapping: Full guide (+ template)
Enhance employee satisfaction and productivity with employee experience journey mapping. Try our template today.
Article
6 min read
Pride month ends, the action continues
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
Article
5 min read
Incoming: Hot, fresh integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help your sales and support teams.
Article
6 min read
Urban Alchemy uses Zendesk to help heal homeless communities
Learn how Urban Alchemy is scaling its efforts to transform more disenfranchised communities in city centers.
Article
8 min read
How to build the best customer success team in 11 steps
If you don't invest in your customers' success, you can't expect them to invest in yours. Learn how to build an effective customer success team to nourish long-term customer relationships.
Article
13 min read
After-sales service: 10 strategies to keep customers engaged
After-sales service is the support provided to customers after a purchase. Learn how these after-sales activities can increase customer lifetime value.
Article
15 min read
Lead conversion: Examples and effective tips for improvement
Take control of your lead conversion process and improve your lead conversion rate with these examples, tips, and tricks.
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