Latest stories
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Article
5 min read
How CX helps healthcare SMBs earn healthy bottom lines
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Article
4 min read
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
Article
4 min read
A healthier outcome: A CX Moment with Inovalon
Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.
Article
150+ catchy sales slogan examples and taglines to boost sales
Memorable sales slogans and taglines help hook customers. Learn what makes a great one and how to harness its power to accelerate sales with these 150+ examples.
Article
9 min read
The 35 best pieces of sales advice for 2024 from sales experts
Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros.
Article
5 min read
Conversational CRM is the missing piece in your sales strategy
Learn why conversations play a critical role in creating customers for life.
5 ways to maintain brand loyalty beyond the holidays
Get expert tips to build your business after the holiday rush.
Article
2 min read
Top 3 things retailers are missing in digital CX
How can retailers create personalized customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.
Article
5 min read
Good-enough service isn’t good enough: 3 strategies to remain competitive
The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.
Article
7 min read
“Funding squeeze” does not spell doom and gloom for startups seeking VC
Cooler heads will prevail in the new startups funding landscape. Check out these tips for continued growth and success.
Article
5 min read
A+ integrations
New Zendesk app integrations are here. Learn all about how these new integrations can help out your sales and support teams.
Article
10 min read
How tech scale-ups can improve customer experience using data
When your go-to-market (GTM) teams can easily access customer information, you can create a better experience for your employees and customers. Here's how to give GTM teams access to key data across different customer platforms and ensure GDPR compliance.
Article
Retail customer experience guide for 2024: Tips + strategies
From personalized service to seamless checkout, create an exceptional customer experience in retail. Learn how to improve your strategy and boost loyalty today.
White Paper
Why financial institutions need to invest in personalization now
Here's how to scale support to serve customers efficiently, make the most of your customer data, assess your CX, and more.
Article
8 min read
What is transactional selling, and how does this approach work?
Whether you're a sales expert or new to the industry, transactional selling is a classic negotiation strategy. Get tips on when and how to use it, and see examples of what it looks like in action.
Article
5 min read
World Humanitarian Day: It takes a village
Learn more about our partner organizations that are supporting humanitarian aid workers all over the world, and—most importantly—how you can help.
Article
5 min read
5 ways that IT asset management improves customer and employee experiences
Learn how IT asset management can boost productivity, performance, and customer and employee experiences.
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