Latest stories
Page 28
Article
2 min read
How software and cloud services companies can scale CX with self-service and intelligent triage
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
Article
3 min read
Cybersecurity best practices to empower your team
October is Cybersecurity Awareness Month, so we're sharing tips on how companies and their employees can work together to protect what matters.
Article
6 min read
Finserv, disrupted: A CX Moment with Neo Financial
Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.
Article
7 min read
Fall for these new integrations
Fall is here...along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Article
10 min read
What is outbound sales? Guide to best practices and strategies
Explore the benefits of outbound sales and learn how you can implement winning outbound strategies for your team.
Article
AI in retail: How artificial intelligence is transforming CX
When businesses harness AI in retail, they provide more effective service and boost customer loyalty. Learn how you can use this technology to impress your customers.
Article
6 min read
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
Article
5 min read
How to take airline CX out of a holding pattern
Reach new heights with better customer experiences. Get our top tips and expert advice.
Article
9 min read
What is sales revenue? Ultimate guide on how to calculate it
Sales revenue is a key metric to monitor. Learn how to use the sales revenue formula so you can gauge your company’s continued viability and forecast more accurately.
Article
5 min read
How CX helps healthcare SMBs earn healthy bottom lines
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Article
4 min read
Business-to-business messaging with Slack and Zendesk
Slack changed the way we work with productive workplace conversations and collaboration. Now Zendesk is helping us keep it all together.
Article
4 min read
A healthier outcome: A CX Moment with Inovalon
Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.
Article
150+ catchy sales slogan examples and taglines to boost sales
Memorable sales slogans and taglines help hook customers. Learn what makes a great one and how to harness its power to accelerate sales with these 150+ examples.
Article
9 min read
The 35 best pieces of sales advice for 2024 from sales experts
Get sales advice on sales leadership, sales careers, customer relationships, and more straight from the pros.
Article
5 min read
Conversational CRM is the missing piece in your sales strategy
Learn why conversations play a critical role in creating customers for life.
5 ways to maintain brand loyalty beyond the holidays
Get expert tips to build your business after the holiday rush.
Article
2 min read
Top 3 things retailers are missing in digital CX
How can retailers create personalized customer experiences online? And what do you need to know to keep up with your customer expectations? Get our top tips.
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