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Article
1 min read

Customer sentiment: What it is and why you need to measure it

Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.

Article
6 min read

What is a conversational interface?

Conversational user interfaces (CUI) allow humans to interact with applications with natural language. Here's how businesses can use them in customer service for more immersive, personalized experiences.

Article
2 min read

A new year calls for new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
3 min read

CX Trends 2023: Immersive CX marks the dawn of a new era in service

Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.

Article
5 min read

The 3 hottest trends in ecommerce right now

Discover the latest ecommerce trends and how companies use new technologies to give their customers award-winning shopping experiences.

Article
5 min read

Let's get phygital: Blurring online and IRL retail customer experiences

In 2023, retailers should create a seamless experience for customers across all channels.

Article
5 min read

Streamline call center BPO management with data-driven WFM

As support teams brace for an economic downturn, many are leaning on customer service outsourcing to cut costs.

Life science and CX: The impact of customer service

Discover how life science and biotechnology companies can gain a competitive edge with exceptional customer service.

Article
2 min read

A preview of Advanced Encryption in Zendesk

Learn more about Zendesk’s Advanced Encryption and, if eligible, how to sign up for our early access program.

Article
6 min read

Science-based targets are the key to sustainable business

To help combat climate change, many companies are setting science-based emissions reduction targets. Learn more about these efforts and the impact they can have on the planet.

Article
5 min read

Why great CX is the doorway to success with open banking for financial services firms

CX is a top priority for financial services providers, and for good reason. Here's how to deliver an experience that meets people's high and evolving expectations.

Article
2 min read

Customize your forecast analysis period

You can now tell your forecast to ignore data before a specific date that you define by workstream to remove outliers and up your forecast accuracy.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
2 min read

Introducing tailored staffing parameters by channel type

Increase your forecast's accuracy by tailoring it specifically to the channels you and your teams use.

Article
2 min read

Introducing the newest way to keep track of your agents' activity

Agent Activity provides real-time Intraday monitoring that showcases what agents have been working on throughout the day as well as their current activity.

Article
2 min read

Introducing Agent Status Dashboard

Here's a quick guide to our Agent Status Dashboard for Zendesk WFM rookies and pros alike.

Article
3 min read

Handling scheduling errors: An easy guide for workforce managers

Whether you're understaffed or overstaffed, we've got you covered. Check out this guide on handling scheduling errors.

Article
3 min read

How to forecast in 4 simple ways

Getting forecasting right takes work. If you're trying to do it manually, this is the article for you.

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