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Building community for Black History Month and beyond

Zendesk celebrated Black History Month under the theme of Black History Is My History. Here’s how employees embraced their authentic selves and formed deeper connections with their Black peers and allies.

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Top 5 retail trends to watch for in 2024

Explore the top retail trends of 2023, including meeting shoppers where they are, the rise of phygital, and hyper-personalization.

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Eightfold founder Ashutosh Garg on how to achieve “pitch-market fit”

Why the right product and the right product story work hand-in-hand.

Increasing efficiency with Agent Workspace

Increased customer satisfaction, more efficient agents, and better conversational experiences. That's Agent Workspace.

Introducing the world’s most complete CX solution for the AI era

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Engage, deflect, or convert? How Proactive Messages drive better conversational experiences

Proactive Messages help deflect tickets, convert leads, and create better conversational experiences for customers.

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Nothing sweeter than new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

CX trends for the public sector

Get conversational with your constituents for a seamless public service experience across channels.

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29 customer service phrases for a positive experience (and 12 you shouldn’t say)

Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.

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What is omnichannel retail? Definition, examples, and trends

Omnichannel retailing is a customer experience strategy that lets customers interact with a brand on the channels of their choice and enjoy connected, personalized experiences.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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20 customer thank you card examples (+ tips for writing them)

Show your customers how much their business means to you with our thank you note samples and email templates.

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Yext founder Howard Lerman on why customer-centric companies are built to last

Learn how Yext became a leading enterprise B2B SaaS company courted by Google.

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35 customer experience statistics to know for 2024

Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Employee turnover: What it is and how to calculate it

Employee turnover is the rate at which employees leave your company and need to be replaced. Learn how turnover impacts performance with this guide.

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We shine when our customers shine

It’s always nice to wake up to good news. We are delighted and honored to learn…

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5 banking customer experience trends to consider for 2024

Banks that consistently optimize the customer experience grow faster. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last.

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3 ways to collaborate more efficiently with the Slack for Zendesk integration

See how using Slack + Zendesk helps deliver faster and more personalized service by automating agent workflows and employee experiences.

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Top retail trend to watch: Omnichannel CX

Discover where consumers are shopping, what shoppers expect, and how retailers can deliver great omnichannel CX.