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State of Financial Services CX 2023
Get the latest research and expert tips on how to create game-changing financial services CX in 2023.
Infographic
AI in Retail: Transform your CX into your competitive edge
Discover how the power of AI can help retailers deliver conversational and personalized service at scale.
Article
AI in the workplace: Future-proofing operations + benefits
Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.
Article
3 min read
Unlock intelligent CX alongside the best in the business
Zendesk Relate, our annual flagship conference, returns this May to San Francisco. Register to be the first to hear our big, exciting product announcements, to gain an inspiring peek into the future of CX, and hear some real-life success stories.
Article
6 min read
How AI is boosting agent intelligence—and evolving the CX team
Agents and AI must work hand in hand to deliver the kinds of experiences that keep customers coming back.
White Paper
Turbocharge your CX with Zendesk and AWS
Learn how to deliver faster retail customer service with Zendesk on AWS.
Article
20 min read
Customer journey maps: How to create one (templates + examples)
A customer journey map helps companies understand the entire customer experience. Learn the best practices for creating one and download our free templates.
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Top trends to watch in Healthcare CX
See how leading healthcare companies are transforming their technology to deliver modern, secure experiences across many different stakeholder groups.
Article
10 min read
What is employee experience management? Best practices + benefits
Employee experience (EX) plays an important role in team performance. Improving EX can have added benefits for customers and productivity.
Article
2 min read
Experience the future of Zendesk AI at Relate
Zendesk Relate, our annual flagship conference, returns this May to San Francisco—and everywhere with a WiFi connection. Please join us for our largest and most important event of the year.
Article
9 min read
Every company needs to be thinking about generative AI—here’s why
Prepare to see massive changes in how customers find products, engage with companies, and experience brands–thanks to generative AI. In some cases, these changes are already taking place.
Article
2 min read
Build vs. buy: 5 reasons companies end up ditching their homegrown solutions for Zendesk
Amidst economic pressure, companies need to control costs. Buying CX software means you can benefit from best-in-breed capabilities without the cost of building them from scratch.
Article
2 min read
10 ways to boost retail customer engagement in 2024
Get the latest insights and expert tips on how to create best-in-class retail customer engagement.
White Paper
Gartner: 3 Ways AI Benefits Customer Service Organizations
A recent report from Gartner explains how customer service organizations can benefit from using AI to cut costs and add value.
Article
6 min read
Spring into action with new integrations
Spring is here–along with new Zendesk app integrations. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
Elevating women and embracing equity: How 3 organizations make a difference
See how Zendesk partners are creating more equitable workplaces, advancing women’s careers, and empowering women across the globe.
Article
Profit margin calculator
Equip your business with the tools you need to boost your income with our interactive profit margin calculator and guide.
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