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Generative AI glossary: Key AI terms for 2025 and beyond
Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.
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AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
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8 min read
Giving thanks for November integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. GoDeskless Field…
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3 min read
Younger consumers’ new holiday shopping hack? AI assistants
Younger shoppers are letting AI do the deal hunting this holiday season. According to a new…
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AI in transportation: Benefits, use cases + what’s next
Learn how AI is shaping the future of transportation, improving customer service so travelers can keep their minds on their destination.
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An introduction to quality assurance for your support team
Quality assurance helps your support team improve performance monumentally. Here is how to introduce a QA program to your team successfully.
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AI in finance: Top use cases and benefits to know
AI in finance transforms the customer experience to create more engagement and loyalty. This guide explores the benefits of using AI in the finance industry.
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AI in e-commerce: How it’s transforming CX
AI in e-commerce enables companies to build long-term customer loyalty, boost conversions, and streamline operations—when done right. Read our guide to discover how.
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11 min read
Harvest the power of October's integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Vocal (Support)…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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4 min read
Lead your call center into the AI era with Zendesk voice
Artificial intelligence is poised to revolutionize the way brands interact with their customers. In fact, by…
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What is total experience? Definition + strategies for success
A successful total experience strategy helps you keep customers and employees satisfied. Here's how to do it right.
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AI in healthcare: Top use cases and benefits
AI in healthcare applies intelligent technology to improve patient service, increase efficiency, and lower costs. Learn about the top use cases, benefits, and more.
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AI in fintech: How AI is shaping customer experience
AI is transforming the fintech customer experience, making it more efficient, personalized, and engaging.
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4 min read
The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed
CX leaders have long been asked to anticipate customer needs, empower agents, and deliver seamless service…
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2 min read
Employee communication guide: 5 tips to improve it
Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.
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3 min read
63 employee engagement ideas to boost morale and retention
These 63 employee engagement ideas can help you boost morale, retention, and productivity. Start improving engagement today with our guide.
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5 min read
The next frontier in AI: Zendesk’s complete service solution
Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…
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