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12 min read

Intelligent virtual assistants: The ultimate guide

A version of this article first appeared as a guest post on G2’s Learn Hub. Intelligent…

Article
4 min read

What is a virtual agent?

What is a virtual agent? A virtual agent—which is used synonymously with “intelligent virtual assistant” or…

Article
3 min read

What is a support bot?

Today’s support chatbots are intelligent, AI-powered game changers In previous articles, we’ve written about virtual agents…

Article
3 min read

Getting started: Bots vs. humans

Not a sci-fi movie villain If you’re apprehensive about automation because you’re concerned it’s going to…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
4 min read

How AI uses feedback loops to learn from its mistakes

The best ideas were grown on the fertile ground of failure. And like the most innovative…

Article
5 min read

What is the experience economy? (Plus experience economy examples)

Over the past few centuries our society has transformed. First thanks to the industrial revolution which…

Article
4 min read

Accelerate your CX in 2025: A 5-step AI readiness checklist

The organizations set to surge ahead in 2025 are those that took bold, early action to…

’Tis the season for December integrations

Workday (Support) Workday helps you provide faster, more accurate employee service with easy access to employee…

AI innovation checklist: How leading companies have stayed ahead in 2024

2024 has been a year like no other. AI has moved from buzzword to business-critical, and…

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Join the Zendesk Experience Research Panel and help shape the future of our products.

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What is shadow AI? Risks and solutions for businesses

Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.

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25 free and customizable feedback form templates

Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.

Article
1 min read

Unlock the future of work with AI-driven insights

Discover key findings from 800+ HR and IT leaders across 17 countries on how AI is…

Article
1 min read

Revolutionize work: 3 AI strategies driving productivity and satisfaction

Mariah Schuknecht, Vice President, People Operations at Zendesk, reveals how AI is transforming the workplace by…

Article

Chatbot quality assurance (QA): Definition, importance & more

Quality assurance helps to make sure customer service chatbots function effectively, improve customer experience, and boost operational efficiency.

Article

Generative AI glossary: Key AI terms for 2025 and beyond

Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.

Article

AI in hospitality: Use cases, benefits, and more

AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.

Article
8 min read

Giving thanks for November integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. GoDeskless Field…

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