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AI in fintech: How AI is shaping customer experience

AI is transforming the fintech customer experience, making it more efficient, personalized, and engaging.

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The 3 biggest AI missteps CX leaders make + how you can avoid them and succeed

CX leaders have long been asked to anticipate customer needs, empower agents, and deliver seamless service…

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Zendesk AI customers are building teams of super agents: 3 ways you can too

Agents have long battled overloaded queues, inefficient workflows, and the constant pressure to deliver fast, personalized…

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Employee communication guide: 5 tips to improve it

Effective employee communication is vital to increase productivity, improve employee service, and ensure security—especially in a hybrid world. Read our blog to learn how to enhance it.

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63 employee engagement ideas to boost morale and retention

These 63 employee engagement ideas can help you boost morale, retention, and productivity. Start improving engagement today with our guide.

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The next frontier in AI: Zendesk’s complete service solution

Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…

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AI customer feedback analysis: A complete guide

Learn how to use artificial intelligence to gather, analyze, and understand customer feedback, which can lead to a more effective customer experience.

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AI in HR: Top use cases and benefits

AI in HR is helping make employee service more efficient and personalized throughout the entire employee lifecycle. Discover more in this full guide.

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Customer feedback analysis: Overview, steps, + template

Discover actionable steps and practical tips to improve your customer feedback analysis. Use our free template to make the process easier.

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A guide to support quality assurance in hospitality & travel

For the travel & hospitality industry—think airlines, travel agencies, accommodation services—support quality assurance is more crucial now than ever.

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Top customer service quality assurance interview questions

Considering a career change or want to hire a quality specialist? Take a look at popular customer service QA interview questions and answers.

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How does quality assurance improve customer satisfaction?

It's tough to improve customer satisfaction when it seems like an ever-moving target. Quality assurance helps you take a proactive approach.

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Fall into fresh integrations this September

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Tangle (Support)…

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Capgemini and Zendesk: Making personalised customer experience a reality

(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…

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How to outsource customer service without losing quality

How to combat the main problems when outsourcing customer service: employee attrition, limited control, and lack of consistency? Follow this guide.

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AI for customer success: Benefits + use cases

Use AI for customer success to create personalized journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

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How to calibrate your customer service QA reviews

Here’s how to calibrate your customer service QA reviews to make sure all of your reviewers are aligned in providing consistent, helpful feedback.