Article
3 min read

How to cut retail customer service costs with artificial intelligence

Creating great retail customer experiences can be a challenge. Learn how to unlock the power of AI and make your shop pop.

Article
6 min read

Shaping the future of intelligent CX with Zendesk AI

Today we announced Zendesk AI, our intelligence layer and a new offering that combines years’ worth of Zendesk data and insights with new AI technologies to instantly improve the customer experience.

The playbook for controlling costs with AI

Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.

Article
2 min read

How tech companies are using AI to control costs amidst "year of efficiency"

Find out how leading tech and SaaS companies are using AI to reduce customer service costs and increase productivity.

Introducing the world’s most complete CX solution for the AI era

White Paper

Consumers expect AI to radically transform service

In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.

Podcast
1 min read

Conversations with Zendesk: The podcast

Launching on May 17, Zendesk’s new podcast will explore the latest customer experience trends.

Article
5 min read

Reasons to get excited about Relate ‘23—here’s what you need to know

Ken Jee, data scientist, podcaster, and YouTuber, had the chance to connect with event emcee Nicole Saunders, director of Community at Zendesk, to learn more about what to expect at Relate ‘23.

Article
5 min read

Here’s why AI is the key to more empathetic customer experiences

If empathy is what makes us human, then artificial empathy helps us deliver richer, more personal customer experiences at scale.

Article
4 min read

Why “valuation is B.S.” to Truora founder Daniel Bilbao

A startups jack of all trades, Bilbao talks sales, hiring, fundraising, and more on the Sit Down Startup podcast.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
3 min read

Get down to brass tacks on AI, customer experience

Learn the newest strategies for supporting customers from companies that are nailing it. Your team—and your boss—will thank you for making the trip to Relate 2023.

White Paper

Report: Unlocking the future of intelligent employee experience

Our annual Employee Experience Trends Report uncovers the most significant shifts in workplace dynamics.

Article
2 min read

Customer pain points: How to identify and resolve (+ examples)

You’ve likely come across pain points in your life—road work causing a traffic jam or a…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
4 min read

April integrations bring new innovations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Article
4 min read

Era of intelligent CX: Zendesk to unveil new AI capabilities

At Relate 2023, Zendesk will announce new AI-driven capabilities and share in-depth research that will help companies stay competitive in a rapidly changing marketplace.

Article
3 min read

Virtually Human founder Chris Ebeling: Building the horse before the track

Don't wait until an idea is 100% baked if you believe in where it's going.

Article
5 min read

The role of AI in making CX more accessible and inclusive

Here's how AI will help the customer experiences you offer reflect the diversity of the customers you serve.

White Paper

Zendesk ROI case study: Lush

See how Lush used Zendesk to find retail success, realizing a 369 percent ROI.