Podcast
2 min read

The customer-first strategy: Why it’s crucial to your business

In the third episode of the Conversations with Zendesk podcast, business experts discuss why it's important to adopt a customer-first strategy.

Article
2 min read

ShareFile, Levitate co-founder Jesse Lipson: Trust yourself

From bootstrapping through acquisition, Lipson advises balancing conventional wisdom with entrepreneurial spirit.

Article
1 min read

How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance

See how healthcare organizations can embrace the trend of conversational service while maintaining their HIPAA compliance requirements.

Article
6 min read

New integrations to help your team blossom

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

2 min read

The role of AI in self-service and knowledge management

The second episode of Conversations with Zendesk, with Kajabi's Jared Loman and Zendesk's Maddie Hoffman, explores how generative AI will shape self-service and knowledge management.

Article
2 min read

How AI can help businesses hedge against uncertainty

For businesses, resilience isn’t a mantra, it’s a must have. That’s why many are turning to AI—and their CX teams—to help them navigate challenging times.

Article
3 min read

How Zendesk AI can start supporting your teams and customers today

Forget the swag–our hottest conference commodity was expert tips and tricks on AI for CX.

Article
1 min read

How manufacturers can cut service costs with AI

See how leading manufacturers are using artificial intelligence to stay ahead of the competition.

Article
14 min read

AI in customer service: All you need to know

Leverage AI in customer service to increase efficiency, reduce operational costs, and provide fast and personalized support at scale.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

AI deep dive: Harnessing the power of AI for customer service

We do AI differently at Zendesk. Here's how we're using it to make customer service teams work better, smarter, and more efficiently.

Infographic

How to control customer service costs in the software industry

Learn how Software and Cloud Services companies can control customer service costs with a tiered support model.

Unlock personalized service at scale with a unified customer view

Learn how to deliver data-rich personalization at scale by integrating customer insights, apps, and AI in Zendesk.

The best things in life are free

Like our demos.

Article
4 min read

An intelligent future is calling—here’s a look back at Zendesk Relate 2023

It’s not too late to catch our keynote and product announcements, and watch additional on-demand content from Zendesk Relate 2023.

Podcast
1 min read

How AI helps companies enhance the customer experience and control costs

The new Conversations with Zendesk podcast debuts with a wide-ranging discussion with Kajabi’s Jared Loman, Zendesk’s Caitlin Keohane, and host Nicole Saunders.

Infographic

Top trends to watch in Software CX

See how leading SaaS companies are getting a leg up on the competition by investing in CX.

Infographic

How to use AI to reduce service costs in manufacturing

Cutting costs without sacrificing quality can be a challenge. Find out how to power up your manufacturing CX with AI.

Article
5 min read

How manufacturers can cut service costs with AI and automation

See how leading manufacturers are using artificial intelligence to stay ahead of the competition.