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Strategic insights: AI & the future of employee experience
Discover new strategies for keeping employees motivated and engaged this year and beyond.
Article
4 min read
Say hello to September integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Podcast
2 min read
Improving operations through customer-centricity with Wine.com’s Addie Wallace
In this episode of the Conversations with Zendesk podcast, Addie Wallace of Wine.com talks about personalizing the customer experience and the importance of customer feedback.
Article
3 min read
Tailscale’s $113M success with Avery Pennarun
Tailscale’s Pennarun shares insights on building a product customers love–not just like.
Article
The next big Zendesk AI drop: A leap into the future of customer and employee experience
Generative AI, intelligent workforce tools, and employee experience are at the forefront.
Article
3 min read
Voice support is as popular as ever. Here’s the newest way to manage customer service calls
Introducing the Zendesk Voice API for seamless customer support.
Article
5 min read
7 ways CX leaders can close the AI trust gap with customers
Customers already believe in the power of AI to improve their experiences. Here's how companies can honor those expectations.
Podcast
1 min read
How companies can bolster the well-being of their support teams with Tade Anzalone at Calm
As any support team manager can attest to, the deleterious effects of stress and burnout have…
1 min read
Guide to omnichannel contact centers
Omnichannel contact center software streamlines communication channels so customer service reps can provide consistent and personalized support.
Article
All about PCI DDS (and why it’s important)
Earning and maintaining the trust of your customers is critical to the success of your business.…
Article
2 min read
LinkSquares’ $161M growth strategy with Vishal Sunak
Vishal Sunak, Founder of LinkSquares, shares his journey of building software for legal teams on this episode of the Sit Down Startup podcast.
Article
5 min read
Shipshape customer service: A CX Moment with Auctane
Zendesk spoke with Auctane's Chief Customer Officer, Chris Karp, about how to craft a unified customer experience.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
7 min read
Don't let these August integrations slip away
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
The road to becoming one of the biggest marketing automation companies with a $100M+ exit with David Cummings, co-founder of Pardot
Cummings shares personal stories of startup challenges on this episode of the Sit Down Startup podcast.
Podcast
2 min read
Democratizing creativity through AI with The New Yorker's Matthew Hutson
While the public is only just now beginning to grapple with the rise of artificial intelligence,…
Article
12 min read
What is product-market fit? Examples and strategies to find it
Product-market fit is achieved when you find the proper market for your service or product and fulfill the needs of your target audience.
Article
2 min read
ChatGPT vs. Bard
ChatGPT and Google Bard provide similar services but work in different ways. Read on to learn the potential benefits and limitations of each tool.
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