Latest stories
Page 14
Article
8 min read
No tricks, just treats: New integrations are here
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
2 min read
Deel’s Alex Bouaziz on how to pivot with conviction
The Deel co-founder and CEO discusses his company’s billion-dollar pivot and leadership philosophies.
Article
3 min read
Outreach’s Manny Medina on why you should stay close to your customers
Outreach co-founder and CEO Manny Medina shares his success formula: leveraging feedback, focusing on customer retention, and empowering employees.
Article
2 min read
Revolutionizing sales with data: Atrium’s success with co-founder Pete Kazanjy
Discover the journey of Atrium, a data-driven sales management software company that achieved business success with its strategic hiring, strong inbound game, and valuable community content.
Article
4 min read
Protecting customer privacy in a world of personalization
Learn how CX and security teams can work in tandem to prioritize customer privacy.
Article
2 min read
Get ready for the future of AI in customer experience
Consider this your one-stop shop to learn about AI for CX.
Article
4 min read
Prioritizing go-to-market-fit and getting to $800M ARR with ZoomInfo CEO Henry Schuck
Schuck shares his top tips and growth strategies that helped propel his company to success.
Article
1 min read
11 ways to use AI for a better employee experience
AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks, and more. Our AI for employee experience guide explains how.
White Paper
1 min read
Transforming customer service: The impact of AI
Check out the highlights from an Economist Impact event featuring leaders from Zendesk, Mastercard, Forrester Research, and McKinsey discussing how AI is evolving customer service.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Infographic
5 facts to help you stay cybersecurity savvy
Learn about the current state of cybersecurity and our recommended best practices for a secure Zendesk Suite experience.
Article
2 min read
Customer service plan template, tips + how-to guide
A customer service plan defines a clear strategy so you can deliver exceptional support with every interaction. Download our free template and create your plan.
Article
1 min read
How to create an effective customer success plan (+ a template)
Deliver successful customer experiences with data-driven strategies and operational processes with a customer success plan.
Podcast
1 min read
Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley
Discover how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.
Help my AI!
Not all AI-powered bots are created equal—some have real attitude problems. Meet a crew of AI characters that need help finding the right path forward with their work.
Article
1 min read
Service desk chatbots: A jump-start guide for 2024
Service desk chatbots can help both IT support and customer service teams. Learn how a service desk chatbot can improve your employee and customer experience.
The IT dilemma: Balancing data privacy and personalization in customer experience
Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.
Article
1 min read
Chatbot persona: What it is + how to create one
A chatbot persona is a bot's human-like characteristics and personality. Learn how to create a unique chatbot persona to match your brand and level up your CX.
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