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Setup auto-responses to common questions with triggers

One of the keys to streamlining your customer support is responding appropriately to tickets as they…

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Tip of the Week: Organize Incoming Tickets with Multiple Email Addresses

Two important aspects of building your help desk workflow are Collecting and Processing your incoming tickets.…

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Sandbox: A safe environment for testing out new configurations and features

Update: You may have noticed that this post is pretty old! For more up-to-date information, check…

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Español, Deutsch, ??, Français Anybody?

Internationalization is coming to Zendesk next week. So if your customers speak French, Spanish, Chinese, Dutch…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Thank You Down Under and Big Apple

A big thank you to everybody who attended last month’s meet-ups in New York City, Melbourne…

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Zengirl and the Machine

Ever since Zenbaby was featured here on the blog, Zengirl has been pretty jealous. So here…

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Tasks have arrived

[Editor’s note: This help articles previously linked to from this post have since been replaced. For…

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Zendesk, First Month in Technical Review

Zendesk has been running in production for a month now. From a technicians perspective, going into…