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Infographic: best in practice
Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…
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1 min read
S*** Support Agents Say
We know, we know: the S**** People Say meme is on its last leg. Who can…
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1 min read
Take Zendesk on the Go with Windows Phone
You carry your phone everywhere, treat it like your pet and use it for nearly everything.…
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3 min read
5 Ways to Prevent Customer Fallout
Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…
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Tip of the week: Showing who has been cc'd in email notifications
Have you ever wished that you could allow end-users to see whos been CCd on a…
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Tip of the week: Escalating tickets
One common step in ticket workflows is escalation of issues from agent to agent, or team…
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Infographic: Fun Facts About San Francisco's Tenderloin District
It’s been a couple of months since we’ve settled into our new (and dare we say…
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Tip of the Week: Using business hours in your triggers and notifications
[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…
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Tip of the Week: Automatic Ticket Tagging
Tags are one of the most powerful tools in Zendesk. With them you can load your…
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1 min read
Tip of the Week: Nesting Fields
We recently had a customer who wanted their end users to be able to route tickets…
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Reach your help desk from your blog with Zendesk for Wordpress
Given the fact that an estimated 10 percent of the internet runs on WordPress, the chances…
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1 min read
Too many passwords? Access Zendesk using your Google and Facebook logins
Today, companies can now access Zendesk with their familiar Google or Facebook logins. These new integrations…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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3 min read
Increase efficiency, drive down cost, and improve customer satisfaction all at the same time
How can your organization increase efficiency, drive down cost, and improve customer satisfaction all at the…
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4 min read
What Does Support in "Real Time" Actually Mean
Is customer time the same as company time? If not, then the starting point of service…
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2 min read
10,000 Customers And (Still) Counting
Today, Zendesk is happy to announce that it now has 10,000 customers. Big milestone for us…
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4 min read
How fruit got on the loom
They say Corporate America has no sense of humor. Are they right? Find out by following…
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4 min read
How to Say You're Sorry
If you screw up you should apologize. Period. Even if the wronged party cops a major…
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