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4 min read
Your call is being recorded to ensure quality customer service
Your call may be recorded to ensure quality customer service. Pretty much every call to a…
Article
3 min read
Default triggers explained
Triggers are business rules that are automatically executed in response to certain events that have occurred…
Article
4 min read
Social studies: A business-to-consumer social media report card
When the Internet entered the mainstream, life became a lot more challenging for traditional retailers. The…
Article
6 min read
Do you benchmark your customer service? You should. Heres why.
[Update: Since we wrote this blog post, we’ve launched the Zendesk Benchmark. Check it out to…
Article
1 min read
How LEGO Designs a Customer's Experience
Below is an amazing graphic produced by LEGO that it calls the experience wheel, designed, in…
Article
3 min read
Automatically turn voicemails into support tickets
This is a guest blog by James W. Breeden, CEO of LiveAir Networks. He describes how…
Article
6 min read
The Upside of Downtime? Zendesks Lessons Learned on Datacenter Migrations
A couple of weeks ago, Foursquare had a major outage. We felt their pain; site outages…
Article
3 min read
Costco's ridiculously liberal return policy
When you read Costco’s return policy, it’s pretty extraordinary. For instance, check out the rules governing…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
3 min read
Tip of the Week: Email Support for Two Different Products
It is a common scenario for one company to produce more than one product – a…
Article
4 min read
Tip of the Week: Add a Custom Header to Your Support Emails
A few weeks ago, we discussed adding a custom image to your Zendesk Web Portal. In…
Article
3 min read
Tip of the Week: Calculate Your Average Resolution Time using CSV exports
As we described in Tip of the Week: Review Ticket Resolution Times with Reports, you can…
Article
4 min read
The importance of friendly customer service: 6 tips from Zappos
Friendly customer service is treating customers with empathy and going the extra mile to meet their…
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3 min read
Tip of the Week: Automations vs. Triggers When To Use What
Recently, we shared two tips on some automated functions within Zendesk. We described how to use…
Article
Talking Customer Engagement, Business, and APIs with Robert Scoble
I sat down recently with Robert Scoble of RackspaceCloud and Building43 to discuss the history and…
Article
1 min read
Thanks for Meeting Us Around the World
Our series of Cloud Camp meet-ups down in Australia and New Zealand concluded yesterday and we’d…
Article
3 min read
Setup auto-responses to common questions with triggers
One of the keys to streamlining your customer support is responding appropriately to tickets as they…
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