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Customer service management: Key benefits and strategies
Effective customer service management can improve customer loyalty and employee retention. Read along to learn its benefits, how to implement it, and more.
Infographic
1 min read
Manners around the world
Being polite and having good manners might seem easy: When someone does something nice, you say…
Article
10 min read
Cost of sales: Definition, formula, and ways to lower it
Get a better understanding of your finances by tracking your company’s cost of sales.
Article
2 min read
Maintain accountability with one simple move
One of the realities of working for a company that genuinely cares about customer service is…
Article
1 min read
Welcome Zopim
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
Article
1 min read
Community tip: The fab five for customer satisfaction
Five fabulous customer tips on customer satisfaction.
Article
2 min read
Zendesk Security: Announcing SOC 2 Type 1, and more
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…
Article
3 min read
Pick up the phone!
Email isnt going anywhere. Your customers use it, and will continue to use it for the…
Article
11 min read
10 tips for providing great customer service on Twitter
Start delivering efficient, memorable customer service on Twitter with these top tips.
White Paper
2 min read
How to Provide Great Facebook Customer Service
Scroll to the bottom to download our white paper “Tips for Providing Great Customer Service on…
Article
20 min read
Customer service cover letter examples and tips
Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
12 min read
How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
Article
2 min read
How to write a customer service job description
Sometimes sitting down to write a job description can feel like a monumental task
Article
3 min read
Multilingual customer support: What it is + 5 tips to execute
Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.
Article
1 min read
Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
Article
1 min read
Community tip: connecting Zendesk and Google spreadsheets
At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…
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