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Article
4 min read
What we expect in the expectation economy
We expect every brand we interact with to deliver a high-quality, seamless experience. Welcome to the…
Article
4 min read
How to make the most out of live chat
Most customers prefer chat to email—why wait for a response via email when a question can…
Article
1 min read
When empathy backfires
Empathy is a great thing, but too much empathy or misdirected empathy is not. Bad empathy…
Article
1 min read
Sh*t support agents say
Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40…
Article
8 min read
Could an empathy meeting help you see with new eyes?
An empathy meeting—a safe place to ask "why"—might be what your organization needs. Empathy meetings help…
Article
1 min read
Introducing our new ebook: Getting started with Zendesk Talk
To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…
Article
6 min read
7 ways to make friends when you move for work
A new job can be exciting. A new job in a new city is really exciting.…
Article
1 min read
Zendesk Feature Close-Up
This quarter, our Customer Education team zoomed in on a foundational aspect of Zendesk Support: Groups.…
Article
1 min read
Link-SF gets a much-needed update
In 2014, Zendesk officially launched Link-SF, a collaboration between Zendesk and a local non-profit, the St.…
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1 min read
Getting started with Zendesk Talk: strategies and best practices
Getting started with Zendesk Talk will help you set up and make the most of Zendesk…
Article
9 min read
What is customer happiness? (+5 ways to improve it)
Customer happiness—not customer satisfaction alone—is critical to long-term business growth and success.
Article
2 min read
Community Tip: How to improve feedback loops with automated peer reviews
Follow this Zendesk community tip from BetterCloud to improve feedback loops using the Zendesk API, Google…
Article
4 min read
Announcing Text: adding SMS support to Zendesk Talk
More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…
Article
25 min read
How to manage customer satisfaction in a crisis
Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. Ensuring customer satisfaction during these times starts with the resolve to be prepared and stay calm — and a having crisis management plan in place.
Article
4 min read
Returnship: the path forward for mothers in the workplace
Mothers returning to the workplace after a long absence have a hard hill to climb. But…
Article
13 min read
Returnship: why mothers can’t break down the corporate door
Mothers returning to work after a lengthy absence face special circumstances that other job returners do…
Article
3 min read
How Harry’s uses Zendesk and MaestroQA to deliver effortless customer experiences
Harry’s brings the same focus on quality to their customer service as they do to their…
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