Latest stories
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Article
3 min read
The AI-powered future of CX and EX is here—let us be your guide
The Zendesk Relate event is coming to Las Vegas April 16 through 18—you’ll see inspiring speakers, gain learnings to bring home, and get best practices you can implement.
Article
1 min read
Free customer persona templates and examples
A customer persona template can help your business better understand your customers. Download our free templates and create your own customer personas today.
Article
12 min read
20 chatbot templates to improve your CX in 2024
Use these chatbot templates with AI-powered customer service software to provide fast, 24/7 customer support and improve agent productivity.
Podcast
1 min read
Burning AI questions answered—with Zendesk’s Peter Neels
Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.
Article
1 min read
How to write a customer apology letter: 25 templates + examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
Article
Zendesk completes acquisition of Klaus
CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent customer experiences.
Article
2 min read
Top 35 customer service and support podcasts for 2024
Explore the top 35 customer service podcasts—get to know the latest trends, tips, and strategies in customer support.
Article
4 min read
Customer win-back campaigns: How to build one + 10 templates
Customer churn can cause issues for any business. Learn how to create effective customer win-back campaigns, and download our templates to reengage with consumers.
Article
3 min read
Enhancing the agent experience with Tymeshift’s newest features
Check out Tymeshift's newest features, ready to help larger service teams and lower costs.
Podcast
1 min read
Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair
In the concluding segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.
Article
7 min read
Out with the old, in with the new integrations
New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.
Article
3 min read
Partnering for progress: Exploring Zendesk’s Technical Community
Discover a place where Zendesk Partners from across the world can come together to collaborate, learn, and grow.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
5 min read
How to make your Marketplace listing shine
Optimizing your listing can not only boost install numbers but also help you get in front of the right customers. Here are ways to stand out from the crowd.
Article
4 min read
Elevating demand generation in your business
Connect GTM Partners with the resources and solutions they need to reach potential customers.
Article
5 min read
(Tech) stack ‘em up: Tap into apps on the Zendesk Marketplace to give customers a helping hand
Establishing the right tech stack is crucial to a company’s success. Here are the top integrations you need to know about.
White Paper
2023 Gartner® Magic Quadrant™
Every year, Gartner evaluates vendors in the customer service and support space. The Gartner Magic Quadrant…
Article
AI call center: How voice and digital channels are changing CX
Implementing AI call center solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
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