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Default reports is the key to long-term agent attendance reports

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Unlocking Sentry's success: Insights from David Cramer's unconventional journey to successfully raising $217 million

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Building the experiences your customers actually want—with Bitly’s Brad Harris

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Meet us at the top

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Zendesk + Ultimate: Setting a new standard of service with AI agents

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The benefits of adopting an AI-powered workforce engagement management solution

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The fresh approach to tracking daily attendance

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Exclude outliers that may be skewing your forecast

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Workforce optimization: The ultimate guide for 2024

Workforce optimization makes processes more efficient and employees more productive and gives more flexibility to your bottom line. Learn more about it below.

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Former First Lady Michelle Obama to join us at Zendesk Relate

We’re delighted to announce former First Lady Michelle Obama will be joining us on April 16.

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What is AI as a service (AIaaS)? A beginner’s guide for 2024

What is AI as a service?

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Intelligent automation (IA) benefits, components, and examples

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Navigating turbulent waters: The rise of Arc in the aftermath of Silicon Valley Bank's collapse

Founder Donald Muir dives into the power of unity and cross-collaboration, especially during times of rapid, exponential growth.

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Intelligent call routing: How it works and best practices

Bid farewell to phone tag. Use intelligent routing to streamline issue resolution and connect customers with the most qualified agent to solve their problems.

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Revenue churn: What it is + how to calculate it

Understanding your revenue churn is a crucial first step in improving your operations and fostering long-term loyalty. Learn about this important concept below.

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Falling for February integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

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Translating iconic experiences to a digital space—with Aesop’s Carine McGinnity

Luxury skincare retailer, Aesop, gained a cult following for offering deeply personal experiences—and yes, those amazing free samples—in its physical stores. Carine McGinnity explains how it’s working to rebuild those experiences online.