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Elevate your customer support with Voice QA and QA for AI agents
Introducing the latest advancement in our AI-powered QA solutions: Voice QA and QA for AI agents, ensuring consistency across 100 percent of your support channels.
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AI agents
The humanizing power of AI in CX
Human customer service
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The AI-powered future of CX and EX is here
AI in customer service
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Best practices
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What is shadow AI? Risks and solutions for businesses
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
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25 free and customizable feedback form templates
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Generative AI glossary: Key AI terms for 2025 and beyond
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AI in hospitality: Use cases, benefits, and more
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Industries
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Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin
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Retail’s next frontier: Elevating customer experience with Zendesk AI
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Lessons from an AI success story—with XP’s Guilherme Kolberg
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Humanizing support at scale—with Talkspace’s Donna Haddigan
For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.
Tools and media
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100+ best canned responses for live chat: Examples + template
These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.
Podcast
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Modernizing the world’s largest service delivery business—with Indigov’s Alex Kouts
By bringing private market efficiency to the public sector, Indigov has reduced average constituent wait times from 80 days to a mere eight minutes.
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Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu
Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.
Podcast
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Dispatch from the frontlines of critical customer service—with the International Rescue Committee’s Andre Heller
For World Refugee Day, we sat down with the IRC's Andre Heller to learn how his team uses Zendesk to scale their global response efforts.
Executive insights
The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.
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Smart AI strategies for HR and IT service teams
AI can improve the employee experience in many ways, but strategic decision-making is key when navigating the evolving landscape of employee service and the future of work.
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4 ways CX leaders are preparing for the future
As a new era of CX begins, here are the top four priorities for CX leaders for the next three years.
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Zendesk Agents of Change program: Empowering communities with CX agent training
Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.
Guides, research, and more
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Unlock the future of work with AI-driven insights
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Transformative benefits of Zendesk AI for your service operations
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What is shadow AI? Risks and solutions for businesses
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
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25 free and customizable feedback form templates
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AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
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