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AI-first service. Catered to humans.

Customers and employees are more than interactions, they're human. Give them faster, more personalized experiences using AI trained in the art of customer service.

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A man smiles and makes heart shapes with his fingers. Behind him is a large cabinet filled with colorful sneakers. A screenshot placed on top of the image shows a customer service interaction where an AI-powered bot is automatically processing a sneaker return.

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Experience Zendesk like your agents will. Our customer service solution comes with everything you need to provide exceptional support.

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Zendesk for Service

Perfect the customer experience

Thrasio logo

Make good decisions with data

“Most businesses are sitting on a data gold mine within their customer profiles. We use Zendesk...to get data on customer interactions that no one else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story
Wine.com logo

Personalize all conversations

“We love Zendesk because their API allows us to explore ways to get customer data in front of agents in ways that create a smoother, more personalized experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story
Khan Academy logo

Anticipate requests with AI

“Zendesk’s integration capabilities, flexibility, and feature depth allow me to be creative with how we’re using it. And they let us scale in really interesting and powerful ways.”

Laurie Leduc

Head of Community Support

Read customer story
ZeroFox logo

Adapt to changing needs

“The workflows we built in Zendesk Suite allowed us to achieve or exceed customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations

Read customer story
Thrasio logo

Make good decisions with data

“Most businesses are sitting on a data gold mine within their customer profiles. We use Zendesk...to get data on customer interactions that no one else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story
Wine.com logo

Personalize all conversations

“We love Zendesk because their API allows us to explore ways to get customer data in front of agents in ways that create a smoother, more personalized experience.”

Addie Wallace

Senior Director of Brand Marketing

Read customer story
Khan Academy logo

Anticipate requests with AI

“Zendesk’s integration capabilities, flexibility, and feature depth allow me to be creative with how we’re using it. And they let us scale in really interesting and powerful ways.”

Laurie Leduc

Head of Community Support

Read customer story
ZeroFox logo

Adapt to changing needs

“The workflows we built in Zendesk Suite allowed us to achieve or exceed customer expectations in handling urgent issues.”

Caitlin Wood

Vice President of Customer Operations

Read customer story
Thrasio logo

Make good decisions with data

“Most businesses are sitting on a data gold mine within their customer profiles. We use Zendesk...to get data on customer interactions that no one else is collecting.”

Gershwin Exeter

Vice President of Global Services

Read customer story

Take your support personally

For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.

Return on investment


Maximize your ROI

You’ll save time and money with Zendesk. Don’t take it from us; take it from Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on investment over three years.

  • Improve time to value

    Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software.

  • Reduce effort per ticket

    Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.

  • Keep costs low

    You don’t need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in.

286%

Average ROI

Customers achieved over three years

$20

Million

Net present value customers reached over three years

2

Months

Time it took for customers to receive payback

Our awards

Recognized by industry leaders

Award: G2 Leader Winter 2024Award: G2 Top 50 Customer Service Products Best Software Awards 2024Award: G2 Top 50 AI Products Best Software Awards 2024Award: G2 Top 100 Software Products Best Software Awards 2024

Join the best

Powering 100,000+ of the best customer experiences

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