Customer retention
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2 min read
Customer satisfaction last quarter: trick or treat?
With the release of the our quarterly Zendesk Benchmark report, were very happy to announce that…
Article
3 min read
Forging an unforgettable connection: The Starbucks experience
What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…
Article
5 min read
Why customer service is so important to online shoppers
Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…
Article
3 min read
The holiday satisfaction slump: keeping holiday customers happy
Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…
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