Zendesk & Knowlarity Present Seamless CX strategy to amplify Business Growth

About

The pandemic has spurred digital transformation across sectors, with over 75% of business leaders feeling that digital adoption has accelerated by up to 3 years. This means that your CX is crucial in determining the success of your business, now more than ever.

Over 93% of Indian customers have used at least one new support channel since the pandemic started. Are you capturing these audiences?

The Zendesk CX Trends report found that channels like Messaging have seen supernormal growth. However, we also see that some customer segments rely on scalable cloud-based communication platforms to automate processes to capture the customer journey. You need to have a CX platform that enables a seamless omnichannel experience that can be scaled easily.

The merging of AI-enabled tools to capture customer sentiment & more is an added advantage to deliver truly delightful experiences. In this webinar, we invite leaders from Zendesk and Knowlarity to share how you can deliver an exceptional experience with every interaction.

Industry leader, Nisha Verma, Director – Customer Experience Management from ClubConcierge will also join us to share her knowledge on customer loyalty and CX.