About

Part 1: Unifying the Customer Service Experience

Available On-Demand

Hear from Ryan Nichols, GM of Omnichannel, about this shift towards an experience economy and how The Zendesk Suite is revolutionizing the way companies approach a unified customer experience across all channels.

Part 2: How to Build a True Omnichannel Customer Support System

Available On-Demand

Engage with experts as they walk through a technical “how-to” process for building an omnichannel customer support system. See consolidated cross-channel workflows, advanced integrations with 3rd party apps like Shopify, and simplified agent experiences.

Part 3: Omnichannel Customer Story Spotlight

Available On-Demand

Join us for a fireside chat with ThirdLove, a retail industry leader that has built a best-in-class omnichannel customer support organization. They’ll discuss trade secrets for increasing agent efficiency, reducing costs, and improving customer satisfaction.