NOVA IT specialists have extensive experience in creating a call center from scratch. We can provide professional advice not only on technological aspects of implementation, but also help determine the organizational structure, work shifts, requirements for key performance indicators (KPI), whether to buy a call center or use outsourcing, etc.
For many years, NOVA IT company has been cooperating productively with world leaders in the call center industry. On the other hand, we are actively developing our products that extend the existing functionality of solutions and ensure the current business needs in communications with customers including web calls from the site, customer service in instant messengers (Viber, Whatsapp, Telegram, Facebook) and much more.
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System Integrator
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Global
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Solution Provider