ModSquad is a global provider of on-demand digital engagement services, known as ModSourcing: outsourcing, modernized. ModSquad offers expert-level service in customer support, moderation, social, and community. We’ve strategized, designed, and delivered digital initiatives for clients in more than 70 countries, with the capacity to respond in 50+ languages and dialects, 24/7/365. We are the Mods!

OUTSOURCED OMNICHANNEL CUSTOMER SUPPORT SERVICES

ModSquad provides the outsourced customer support you need to enhance your omnichannel service operations. Today’s customers share experiences on websites, blogs, and social networking sites. They may sing your praises from the digital rooftops or incite a virtual mob. From phone, email, and CRM ticketing, to live chat, social media, and forums – we’ve got you covered. Our experienced professionals serve as a seamless extension of your brand.

24/7/365 Operations. ModSquad agents are available when you need them. We do not have a minimum demand, and we are flexible enough to meet your holiday or peak season requirements.

CRM Implementation. ModSquad will assist you in establishing an omnichannel help desk from implementation to integration of chat, phone, and social support.

ModSquad is proud to be a Zendesk Partner. We assist from configuration through expansion, and are always on call to assist you with all of your ongoing customer experience requirements. Each and every day ModSquad supports clients:

  • 50+ languages
  • 70+ countries
  • 300,000+ tickets
  • 10,000,000 posts

And consider this: Zendesk is a recognized industry leader in customer support, helping 50,000 companies worldwide support their client base. But who supports Zendesk’s client base? ModSquad. If Zendesk relies on ModSquad, shouldn’t you?

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Badge: Advanced Solution Partner
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บริการที่มี
Implementation
Data Migration
Development Services
Training
Design/Guide Theming
Staffing/Outsourcing
ภูมิภาค
North America
India/Southern Asia
Eastern Asia
Latin & South America
ประเภทพาร์ทเนอร์
Implementation Partner
Solution Provider
Referral Partner
Business Service Provider
2 รีวิว
Caroline
11 months ago

Choosing ModSquad was a decision driven by their client-focus, proactive engagement, and in-depth industry insights. They swiftly fulfilled their commitments, yielding immediate advantages for our teams. ModSquad excels in balancing efficient scaling with the maintenance of quality, characterized by their unyielding pursuit of excellence and unmatched flexibility in the field.The breadth of their implementation and optimization work included: Consolidating and Updating Groups: Aligning our practices with the industry’s best, ensuring our support structure is both efficient and effective. Optimizing Ticket and Call Routing: Enhancing our support system’s responsiveness and customer satisfaction through advanced routing strategies. Configuring IVR and Phone Routing: Introducing systems that not only streamline customer interactions but also gather valuable data to enhance user experience (UX). Zendesk Reporting Dashboards: Creating tools that offer real-time insights into performance metrics, enabling informed decision-making. KPI and Agent Efficiency Tracking: Initiating comprehensive monitoring for improved data analysis and operational adjustments. Omnichannel Setup: Offering a holistic view of agent statuses to optimize routing based on capacity and capabilities, ensuring a responsive support environment. Matching Zendesk Guide with Client Website: Seamlessly integrating customer support paths to maintain brand consistency and enhance the user journey. Weekly Zendesk Consultations: Providing ongoing expert advice to refine configurations, ensuring our support strategy remains both optimal and cost-effective. ModSquad’s contributions have been invaluable, not only in enhancing our operational capabilities but also in reinforcing our commitment to delivering superior customer experiences. Their tailored approach to our unique challenges exemplifies what it means to be a true partner in success.

Tucker Smith
12 months ago

ModSquad transformed our Zendesk platform by improving our ability to support our customers and our support team. They made our Customer Support Portal's navigation more intuitive, streamlined content and made our forms user-friendly, leading to more engagement and faster resolution times. Internally, ModSquad optimized our workflows by leveraging the Zendesk API to send data directly to Salesforce instead of more complex routing through Zendesk. The improvements have enabled us to deliver a better support experience to our customers in the restaurant sector.

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