Netomi

Netomi is the first AI platform for customer service that allows businesses to activate, manage, and train AI to automate tickets, enhance agent productivity and provide a world-class customer experience. It's a channel-agnostic platform that multiples a company's workforce by giving valuable time back to support agents, and delights their customers with faster resolutions.

With the Netomi platform you can:

Build a workforce multiplier, the smart way

• Automate up to 50% or more of incoming tickets, while augmenting the remaining issues
• Give time back to customers and agents so they can focus on more meaningful work
• Get smarter and more attuned with your customers as your AI keeps learning
• Deliver consistent resolutions across your customer base

Listen and resolve — don’t merely respond

• Earn your customers’ trust with respectful, friendly interactions through an AI platform that “listens” with NLU
• Resolve general and account-specific inquiries (take repetitive and expensive tickets away from agent’s daily workload)

Conveniently engage your customers where they are active (email, social, chat)

• Respond immediately with 24/7 availability on channels that matter
• Speed up resolution time with AI that assists agents

Identify issues even before your customers do

• Anticipate issues by connecting your data and systems and identifying event abnormalities
• Contact your customers before they even reach out with notifications