VLAN Technology Sdn Bhd

Kuala Lumpur, Malaysia | 20 โปรเจกต์ | 1 การรับรอง
VLAN Asia is a one-stop IT solutions provider that specializes in cloud solutions. With 18 years of experience, VLAN Asia has become a trusted end-to-end IT solutions provider for small, medium businesses (SMBs) and enterprise organizations across various industries and business models in Southeast Asia. We are the first Zendesk partner and reseller in Malaysia, active since 2017, and have used Zendesk ourselves since 2016.

VLAN Asia provides core expertise in consultation, system integration, managed services, IT on-site support services and resell for the following solutions:

• Software as a Service (SaaS) like Zendesk and more. • Microsoft CSP, SPLA, OEM licensing. We are a Microsoft Silver Partner. • Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) like Microsoft Azure. • Remote Office Backup solutions. • Hardware as a Service (HaaS).

As companies spend a lot of time and money, evaluating technologies and processes that might help identify and solve business issues, VLAN Asia consulting services does away with the guesswork and gives you the facts. By using structured methodology based on years of experience, we guide our clients through a formal process of business and technology assessment, process improvement, strategic planning, implementation, training, and post-implementation support.

Here are the business needs that we provide consultation on: - • Business Continuity Strategy • Ensuring service availability and designing recovery solutions • Security Strategy • Authentication, Internet connectivity, messaging connectivity • Planning and implementing network architecture & services • Migrating or upgrading customers to the latest technologies • Identifying and Implementing disaster recovery solutions

การรับรองคุณภาพ

Badge: Advanced Solution PartnerBadge: Advanced Implementation Partner
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บริการที่มี
Implementation
Training
ภูมิภาค
India/Southern Asia
Eastern Asia
Middle East & Central Asia
ประเภทพาร์ทเนอร์
Implementation Partner
Solution Provider
Referral Partner
Business Service Provider
15 รีวิว
Support
about 1 month ago

Zendesk has significantly transformed our customer support process. The platform is intuitive and easy to navigate, enabling our team to respond to customer inquiries quickly and efficiently. With its customizable features, we’ve been able to streamline support tickets, monitor progress, and deliver timely resolutions. Additionally, with the assistance of VLAN, we receive excellent services and prompt responses with effective solutions!

ไม่ระบุชื่อ
about 2 months ago

Dear Vlan team, I wanted to take a moment to acknowledge and express sincere gratitude for the outstanding service you provided during our recent collaboration. The quality of service provided by Vlan and we appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated throughout the project, and the way you conduct business as a whole. I would like to thank you to Zulaika and Han Yang as well as Sufi and Surin for always going the extra mile in helping us setting up our helpdesk system. Your team work ethic, responsiveness, and professionalism made a significant difference in our project, and I want to make sure that their efforts did not go unnoticed. It's a pleasure working with Vlan team, who truly cares about their clients and strives for excellence. Thank you once again for your hard work and dedication and we look forward to continuing this relationship.

Shafeka Tukiman
about 2 months ago

Payment Network Malaysia is new to Zendesk, and we initially faced challenges in understanding and utilizing the tool. However, with the unwavering support of Vlan Asia, particularly Surin and Han Yang's team, we have made significant progress. We are now on a strong trajectory and look forward to continuing our collaboration in 2025, striving to enhance and optimize our use of Zendesk for even greater success

Anna Pathirajah
about 2 months ago

The support provided by the team at VLAN was really good. They were a crucial part of our Zendesk implementation. VLAN was very attentive and always ready to assist throughout our journey with them. Wishing VLAN continued success and growth as you approach your 22nd anniversary. Thank you for amazing support and we look forward to partnering with you again in the near future.

Jason Lee
about 2 months ago

I’m happy to share my experience with VLAN. The support provided by your team from the enquiry stage to the purchase, implementation of Zendesk, and product training has been exceptional. Whenever we needed assistance, you and your team always responded promptly, ensuring a seamless experience throughout. Wishing VLAN continued success as you approach your 22nd anniversary! Thank you once again for the excellent support.

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